Samantha Fisher
Bradford
Summary
Highly skilled professional with extensive expertise in line management, critical thinking, and exceptional written and verbal communication. Proficient in Microsoft Office Suite and tailored IT systems for both police and NHS environments, including Niche, Corvus, PNC, Webstorm, SystmOne, IPM, Choose & Book. Demonstrates outstanding administrative and organisational skills with strong ability to prioritise tasks to meet deadlines. Adept at dealing with personnel at all levels and maintaining confidentiality while ensuring ethical standards. Experienced in policy writing, audit preparation, research and report writing, stakeholder communications, and board relationship building. Career goals include leveraging these competencies to drive organisational success and resilience under pressure.
Overview
15
15
years of professional experience
Work history
Governance Assistant
Skills for Care (Charity)
Leeds
2023.06 - 2025.04
- Provided support to Governance function:
- Scheduled meetings, coordinated logistics, and hosted regular Zoom calls.
- Distributed agendas, and took accurate notes/shorthand in both external meetings for up to 40 senior staff members, and regular online meetings, following up on actions with management.
- Created and maintained Excel spreadsheets for accurate logging of internal and external meetings, speaking engagements and calls for CEO and Deputy, meeting rooms and accommodation and tracking senior staff holidays and leave.
- Addressed governance queries from staff, by email and telephone.
- Completed statutory filings, i.e. Companies House and Charity Commission.
- Developed procedures and best practices, creating written Standard Operating Practices - (SOPs) for effective governance and uploaded to the Intranet.
- Provided administrative support to the CEO/Deputy CEO and Leadership Team, including:
- Managing numerous diaries, researching and booking regular travel and accommodation for multiple staff.
- Processed invoices, purchase orders, and goods received notes using the company finance system.
- Planned and booked 1-2-1's and team meetings, scheduled internal and external meetings for the Leadership Team, CEO, Chair, and Executive Assistant & Governance Manager.
- Communicated effectively with colleagues at all levels to ensure high-quality governance support.
- Collaborated with the Compliance & Risk team for cross-team admin support, including on-boarding new suppliers and verifying legitimacy through Experian and Companies House.
- Aided the Compliance team in ensuring Skills for Care adhered to legislation, statutory requirements, and best practices.
- Maintained up-to-date knowledge of governance regulations, ensuring compliance standards met.
- Prepared briefing packs for directors prior to each board meeting.
- Reviewed and updated company policies for adherence to latest regulations.
- Coordinated committee schedules, ensuring smooth operation of activities.
- Supported the implementation of regulatory changes to maintain compliance.
- Managed correspondence with stakeholders, promoting effective communication.
- Assisted in the development of governance policies for enhanced corporate transparency.
- Streamlined governance processes for improved workflow efficiency.
- Ensured accuracy with meticulous recording and updating of minutes from board meetings.
- Managed communication channels between shareholders and board members, fostering good relations.
- Drafted new policy documentation and briefing papers.
- Developed document control systems, enhancing organisational efficiency.
- Drafted governance reports for senior management review.
PA/Executive Secretary
BUPA
Leeds, West Yorkshire
2022.01 - 2023.01
- Role: Supported a Senior Legal Counsel with comprehensive administrative tasks on a one-on-one basis.
- Key Responsibilities:
- Streamlined time management by handling legal secretarial duties.
- Assisted by reading technical and legal documents aloud due to visual impairment, followed by document typing.
- Created PowerPoint presentations and ensured proper formatting and grammar prior to distribution within the legal team.
- Maintained an understanding of the organization, liaising with key personnel internally and externally.
- Ensured discretion and confidentiality at all times.
- Organized and planned travel, managed ticketing and transport bookings.
- Handled invoicing, government documents, and forms.
- Completed mandatory training for myself and the Senior Legal Counsel.
Senior Administrator/Legal and Technical
IMA
Bradford, West Yorkshire
2017.01 - 2022.01
- Managed a small team of administrators to research, prepare, and produce technical medical reports for court, focusing on medical hearing loss claims.
- Typed reports for instructing solicitors and calculated data from clients' audiograms conducted at our hearing test clinics.
- Provided administrative, analytical, and research support to the company's group of ENT experts located in hospitals nationwide.
- Worked independently, meeting tight deadlines by efficiently compiling and distributing documents to team members to ensure timely delivery.
- Screened calls, took messages, and maintained effective communication, offering advice to clients on claims and updating solicitors on report progress.
- Assisted during weekends at busy clinics across various locations, facilitating the information-gathering process, meeting ENT specialists, and conducting audiograms.
- Handled sensitive personal information, including clients' medical records, ensuring strict compliance with data protection regulations.
- Collaborated with various teams in the office to guarantee a seamless process, starting from the initial client consultation to the completion of the final report.
- Monitored all tasks through spreadsheets and consistently updated management on progress.
- Addressed any issues or delays promptly and efficiently.
- Minimised errors on official documents by conducting meticulous proofreading before submission.
Safeguarding Liaison Clerk
West Yorkshire Police - Multi Agency Service Hub
Bradford, West Yorkshire
2016.09 - 2017.04
- Offered administrative, analytical, and research support, including updating computer systems.
- Worked independently, demonstrating strong initiative.
- Researched and compiled information for reports, case conferences, court orders, and probation requests, while coordinating officer attendance at meetings.
- Distributed documents to officers promptly to facilitate timely action.
- Evaluated domestic violence incidents, conducted risk assessments for vulnerable victims, and updated Force databases.
- Managed calls, relayed messages, ensured effective communication, and provided advice to police officers.
- Collaborated with agencies to address potential safeguarding issues.
- Supported victims by monitoring bail conditions and offering assistance.
- Adapted to various tasks and locations to ensure business continuity.
- Handled sensitive information with strict adherence to data protection regulations.
- Exemplified the Police Code of Ethics, aligning with its purpose and values.
- Took minutes at meetings, facilitating clear communication among staff members.
- Assisted colleagues with administrative tasks when needed, fostering a collaborative work environment.
- Streamlined communication for better team coordination by promptly relaying messages.
Senior Administrator
Armley Park Court SPOC
Leeds, West Yorkshire
2015.09 - 2016.04
- Acted as primary contact for all service callers through SPOC, managing high volumes (over 100 per day) of calls from diverse sources, including sensitive and emotional inquiries.
- Handled telephone queries from existing clients and new referrals, coordinating with GP practices, hospitals, prisons, social services, pharmacies, and other contacts in compassionate, prompt, and professional manner.
- Typed referrals and prison releases on SystmOne, maintained records, and managed all related administration tasks such as scanning, photocopying, faxing, emails, and typing appointment letters for new clients.
- Professionally managed calls, located staff and recovery workers across three Leeds sites, and either transferred calls or took messages, ensuring accurate task assignments in the system.
- Followed up on voice messages and addressed email inquiries promptly.
- Efficiently managed personal time and workload, adhering to data protection/privacy policies.
- Managed incoming correspondence effectively, ensuring timely responses from relevant parties.
CQUIN Support Officer/PA to Project Manager/Registration Authority Manager
Bradford Royal Infirmary
Bradford, West Yorkshire
2010.01 - 2015.01
- Supported the transition from paper to electronic communication, liaising with medical secretarial staff to adapt their practices.
- Facilitated change to electronic correspondence with patients and doctor’s surgeries, offering support and troubleshooting, including one-on-one training and telephone assistance.
- Set up templates using Microsoft tools, maintained local surgery links, and ensured timely delivery of electronic details, always maintaining patient confidentiality.
- Coordinated with GP surgeries to ensure system efficiency, both in person and by phone, and handled general administration and record-keeping.
- Provided general PA support at meetings, including minute-taking for Project Manager.
- As Registration Authority Manager, developed RA procedures, issued Smartcards, ensured accurate data input on Spine System, managed access controls, and maintained a list of sponsors and their access rights.
- Produced reports, provided statistical analysis on RA activity, ensured compliance with BTHFT policies/risk governance functions, safeguarding information and confidentiality.
- Adapted quickly to changing environments whilst maintaining high work standards.
- Managed multiple tasks to meet strict deadlines.
Education
National Diploma - Photography and Graphic Design
Yorkshire School of Art and Design BTEC
Batley, KirkleesSkills
- Line Management Skills
- Critical Thinking
- Excellent written and verbal Communication Skills
- Proficiency in all areas of Microsoft Office Suite
- Proficiency in tailored Police Computer Systems, Niche, Corvus, PNC & Webstorm
- Proficiency in tailored NHS IT packages, SystmOne, IPM, Choose & Book
- Extremely skilled at dealing with all levels of personnel
- PA, office management and secretarial skills, including policy and document writing, planning and presentations
- Excellent administrative and organisational skills, including the ability to prioritise a number of concurrent tasks in order to meet deadlines
- Organisational diligence
- Microsoft office suite proficiency
- Records keeping
- Decision-Making aptitude
- Ethical standards adherence
- Confidentiality assurance
- Minutes taking
- Stakeholder communications
- Policy writing and reviewing
- Board relationship building
- Proficient in english
- Audit preparation
- Policy development
- Research and report writing
- Interpersonal savvy
- Resilience under pressure
Hobbies/interests
Avid quizzer, having reached the finals on TV shows ‘Pointless’, ‘The Chase’, and ‘15 to 1’. I'm eager to compete in another quiz for a win!, Enjoy swimming, Rock Fit, and reading., Operate an Etsy store, creating jewelry, mugs, and t-shirts using my artistic skills.
Timeline
Governance Assistant
Skills for Care (Charity)
2023.06 - 2025.04
PA/Executive Secretary
BUPA
2022.01 - 2023.01
Senior Administrator/Legal and Technical
IMA
2017.01 - 2022.01
Safeguarding Liaison Clerk
West Yorkshire Police - Multi Agency Service Hub
2016.09 - 2017.04
Senior Administrator
Armley Park Court SPOC
2015.09 - 2016.04
CQUIN Support Officer/PA to Project Manager/Registration Authority Manager
Bradford Royal Infirmary
2010.01 - 2015.01
National Diploma - Photography and Graphic Design
Yorkshire School of Art and Design BTEC