Nico Milligan
Wibsey,NORTH YORKSHIRE
Summary
Dependable support professional with long history of providing impeccable resident care. Well known for taking appropriate remedial actions with successful outcomes. Proactively handles behaviour issues promptly to avoid irreversible problems. Alongside numerous years of hospitality experience. I am a driven individual offers strong attention to detail and superior organisational skills. Works collaboratively with team members to meet goals and resolves challenges with sound judgment and reasoned thinking.
Overview
13
13
years of professional experience
11
11
years of post-secondary education
Work History
Residential support worker (Young people)
Cumbria County Council
Penrith , Cumbria
2019.05 - Current
- Submitted detailed individual reports to supervisors for monitoring purposes.
- Advocated for young people in discipline cases and in maintaining assigned homes.
- Extended emotional and practical support to young people for challenges encountered.
- Delivered services within solution-focused therapy approach to affected persons.
- Contributed to development of personalised care plans for different individuals.
- Collaborated with multi-agency teams to determine and address residential issues affecting youth.
Warehouse operator
Amazon Logistics
Carlisle , Cumbria
2018.07 - 2019.05
- Adhered to best practices regarding warehouse storage to facilitate effective inventory management.
- Inspected inventory to identify damaged or missing items.
- Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
- Handled Goods In and Goods Out requests in line with company protocols.
- Scanned, sorted and diverted packages in order to carry out picking and packing responsibilities in line with accuracy targets.
- Secured pallets, cages and stillages in line with health and safety standards.
Receptionist
Travelodge
Carlisle , Cumbria
2017.07 - 2018.06
- Delivered front of house duties with warm and professional manner.
- Reduced waiting times through effective time and resource management.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Manged over 30 inbound telephone calls a day, always upselling where possible
Door to door salesperson
Playfiar
Melborune, Australia
2016.05 - 2017.06
- Demonstrated efficient prospect qualifying and pipeline management.
- Met personal and team sales targets consistently.
- Maintained smart appearance and polite manner at all times.
- Generated sales report and insights to management.
- Developed repeatable sales models to maximise success and revenue growth.
- Contributed to sales meeting, sales events and training to share best practices and new developments.
Restaurant worker
Bizzie Lizzies
Skipton , North Yorkshire
2011.01 - 2016.05
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
Education
Bachelor of Arts - Musical Theatre
University of Cumbria
Carlisle 2017.09 - 2020.06
Higher National Diploma - Residential Childcare
Kendal College
Kendal 2021.08 - 2023.06
Diploma of Higher Education - Travel and Torism
Burnley College
Burnley, Lancashire 2013.09 - 2015.06
GCSEs - English and Maths
Fisher More High School
Colne 2007.09 - 2012.06
Skills
- Superb time management
- Confident communicator
- Face-to-face selling
- Care plan development
- Medication administration
- Physical education
- Production line management
- Heavy manual lifting
- High quality standards
Timeline
Higher National Diploma - Residential Childcare
Kendal College
2021.08 - 2023.06
Residential support worker (Young people)
Cumbria County Council
2019.05 - Current
Warehouse operator
Amazon Logistics
2018.07 - 2019.05
Bachelor of Arts - Musical Theatre
University of Cumbria
2017.09 - 2020.06
Receptionist
Travelodge
2017.07 - 2018.06
Door to door salesperson
Playfiar
2016.05 - 2017.06
Diploma of Higher Education - Travel and Torism
Burnley College
2013.09 - 2015.06
Restaurant worker
Bizzie Lizzies
2011.01 - 2016.05
GCSEs - English and Maths
Fisher More High School
2007.09 - 2012.06
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