Teresa Shaw
WOLVERHAMPTON,Choose State
Summary
I'm a compassionate and dedicated Support Worker with experience supporting children and young people with learning disabilities (LD), as well as elderly and vulnerable service users. Skilled in building positive, trusting relationships and promoting independence through person-centred care and support. Demonstrates a strong understanding of safeguarding principles, risk management, and behaviour support strategies, with experience working alongside young people who display complex and high-risk behaviours.
Currently undertaking a Level 3/4 Children, Young People and Families Practitioner qualification, further developing my knowledge and skills in supporting children and families to achieve positive outcomes. Confident in providing emotional, social, and practical support tailored to individual needs, while maintaining professional boundaries and promoting dignity and respect.
Experienced in meal preparation, maintaining safe and organised living environments, accurate record keeping, and documenting behaviours and incidents. Committed to delivering accessible, high-quality care that enhances the well-being, development, and quality of life of all individuals I support.
Overview
16
16
years of professional experience
Work History
Residential Support Worker (Young People)
Skyline childcare
Wolverhampton
10.2024 - 06.2026
- Provided high-quality care and support to children and young people with learning disabilities, autism, and complex needs.
- Assisted with daily living activities, including personal care, meal preparation, medication administration, and maintaining a safe living environment.
- Promoted independence, life skills, and positive behaviour through person-centred support plans.
- Built positive, trusting relationships with children, supporting their emotional well-being and development.
- Safeguarded children by following policies, reporting concerns, and maintaining accurate records and documentation.
- Supported children in accessing education, healthcare appointments, social activities, and community engagement opportunities.
- Worked collaboratively with families, social workers, healthcare professionals, and multidisciplinary teams to achieve positive outcomes.
- Managed challenging behaviours using de-escalation techniques and behaviour support strategies.
- Maintained detailed daily reports, incident records, and care documentation in line with regulatory requirements.
- Contributed to creating a nurturing, stable, and inclusive environment that encouraged growth, confidence, and resilience.
Residential Childcare Worker
Cambian group
WOLVERHAMPTON
02.2024 - 02.2025
- I provide consistent daily support and when applicable prepare children to engage with teaching and learning in respective schools and colleges.
- I work proactively to implement systems and guidelines put in place for maintaining boundaries and good routines for the children.
- I've built trusting rapport with children by displaying in-depth understanding of their needs
- I have applied strategies in response to challenging behaviours and reduced conflict.
- I maintain strict compliance with confidentiality laws and data security regulations.
- I always create a positive and safe environment rooted in warm and compassionate care, empathy and acceptance.
- I regularly observe care plan progress and record any notable changes wether they be positive or negative through observing and working directly with the children.
Health Care Assistant
Wrottesley park nursing home
WOLVERHAMPTON, Choose State
01.2024 - 07.2024
- Established friendly rapport with patients to promote positive health and wellbeing.
- Provided quality personal care, such as dressing and bathing, while maintaining respect and sensitivity.
- Charted patient information related to vital signs, pain management and daily inputs and outputs.
- Promoted and encouraged independence while assisting patients with daily routines.
- Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
- Documented care plans, hospital actions and patient activities in line with best practices.
- Actively listened to patients' complaints and feedback, actioning improvements to continuously elevate quality of care.
- Helped patients with bathing, meal assistance, toileting and mobility support.
Youth Support worker
KPMS
WOLVERHAMPTON
04.2021 - 12.2023
- Provided support for young people in residential accommodation.
- I did overnight shifts weekly, including attending to runaway clients and liaising with on-call team and emergency services
- I made appointments, supported with applications for work and education
- I was responsible for requesting and distributing allowances to the young people, I also did this with petty cash and any extra payments that needed to be made to external individuals for services provided
- I was responsible for keeping track of receipts and posting them to head office monthly for VAT purposes
- Prevented significant physical and emotional client outbursts by proactively managing clients behaviour and recognising distress.
- Implemented behavioural strategies outlined in young person's care plan to reduce incidents and harm to there self and others
- Provided person-centred support, adjusting strategies dependant on the individual understanding that not all young people respond to the same approaches
- Supported young people with improving life skills, getting into employment and training.
- Assisted in the planning and management of enjoyable activities onsite and in the community.
- Helped young people overcome personal difficulties by attentively listening to any concerns.
- Maintained excellent relationships with the young people by proactively helping them through personal difficulties showing empathy and providing them with consistent support
- Worked with anti-social and at-risk youth developing relationships based on respect and trust.
- Used variety of mediums to develop self-awareness, self-esteem and self confidence in youth for improved outcomes.
- Helped youth make informed decisions
- Attended several meetings with the team and social care to provide updates and determine next steps where necessary
- Respected confidentiality with personal files and information
- Supported new team members with building relationships with the young people
Healthcare Support Worker
Voyage health care
WOLVERHAMPTON, Choose State
02.2021 - 04.2021
- In this role my client had cerebral palsy and also had a tracheostomy and peg feed
- I learnt how to replace the inner cannula
- I would clear any secretions with suction
- Clean the skin around the tracheostomy
- Take him out into the community
- Administer medication and food through peg
- Cleaned equipment thoroughly
- Quality inspected and assessed machines before and after use
- Wore personal protection throughout engagement keeping in-line with infection control procedures
Temp support assistant
Cranmer day centre (Voyage)
WOLVERHAMPTON, Choose State
02.2021 - 03.2021
- Whilst waiting to start my role with my client i was offered a couple of weeks work at the company's day centre that provided support for adults with physical and mental disabilities
- I Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
- Provided clean, hygienic environment by performing routine cleaning and maintenance tasks.
- Followed individualised care plans to support the client needs and record adjustments.
- Promoted client independence while carrying out sensitive duties, such as any personal care.
- Delivered top-quality support with regard for client social, cultural and socio-economic barriers and needs.
- Prepared meals
Domiciliary Care Assistant
Caring care
WOLVERHAMPTON, Westmidlands
10.2020 - 02.2021
- Assisted patients with mobility impairments, verifying individual comfort and satisfaction and addressing issues detected.
- Observed and monitored patients' physical well-being and reported changes to senior staff members, recording health conditions for reference.
- Completed household tasks such as cleaning and laundry
- Promoted independence and self-esteem by allowing patients to complete specific personal tasks alone with supervision
- Employed excellent perception and tact to assist patients with personal care needs.
- Prepared healthy, nutritious meals and assisted patients with eating and drinking.
- Administered medication
- Kept records of patient health and condition, treatment administered and medications issued
- Promoted successful communication and relationships with service users
- Reported suspected issues to management for investigation, using findings to drive quality of care.
- Read, understood and observed individual care plans and ran risk assessments at patient domiciles, isolating and securing dangerous items or conditions.
Domiciliary Care Assistant
Agincare
Wolverhampton
02.2015 - 10.2018
- Charted information such as mood changes, mobility, food and beverage intake, and daily inputs and outputs
- Maintained confidentiality and compliance standards at all times
- Made meals or assisted with meal prep
- Monitored client's physical and mental health to provide optimum care, referring to my superior for any additional support where necessary
- Provided all personal care always aiming to maintain a high level of dignity for the client
- Administered or assisted with medication accurately and efficiently according to treatment plans provided for each individual
- Ensured safe and secure manual handling of clients
- Emptied and changed catheter bags
- Cleaned stoma area and changed stoma bags
- Provided physical and emotional support
- Promoted independance
City bar
Charity Fundraiser, Real fundraising LTD
Wolverhampton
03.2014 - 02.2015
- Go door to door to gain regular donations for various charities
- Used social media to gain donations or interest
- Helped coordinate fundraising events, Took food and beverage orders
- Maintained a clean and tidy bar area
- Provided a timely and efficient service
- Cash handling, issued bills and collected payments
- Provided excellent customer service
- Discussed menu items and dietary concerns with customers ensuring their needs were met
- Excellent communication skills
- Proficient multitasker
- Manual handling experience
- Compassionate and supportive
- Trustworthy and reliable
Playworker
Go kids go LTD
Wolverhampton
02.2013 - 02.2014
- Hosted children's parties
- Ensured the cleanliness and safety of areas with regular checks and routine cleaning
- Provided excellent customer service
- Cash handling
Waitress Bartender
03.2010 - 01.2013
Education
NVQ Level 2 - Hairdressing
Metro one campus
Wolverhampton, WLV2014
Aldersley highschool
2008
Skills
- Safeguarding
- Care programme implementation
- One to one support
- Young adult care
- Elderly care
- Medication administration
- Experience with peg feeds and tracheostomy care
- Social development
- Review and follow care plans
- Cooking and cleaning
- Emotional support
- Attentive listening
- Behaviour management through following risk management plans and care plans put in place for each individual
Timeline
Residential Support Worker (Young People)
Skyline childcare
10.2024 - 06.2026
Residential Childcare Worker
Cambian group
02.2024 - 02.2025
Health Care Assistant
Wrottesley park nursing home
01.2024 - 07.2024
Youth Support worker
KPMS
04.2021 - 12.2023
Healthcare Support Worker
Voyage health care
02.2021 - 04.2021
Temp support assistant
Cranmer day centre (Voyage)
02.2021 - 03.2021
Domiciliary Care Assistant
Caring care
10.2020 - 02.2021
Domiciliary Care Assistant
Agincare
02.2015 - 10.2018
City bar
Charity Fundraiser, Real fundraising LTD
03.2014 - 02.2015
Playworker
Go kids go LTD
02.2013 - 02.2014
Waitress Bartender
03.2010 - 01.2013
NVQ Level 2 - Hairdressing
Metro one campus
Aldersley highschool