Nichola (Nici) Beach
Bridgend,County Borough of Bridgend
Summary
Accomplished professional with expertise in key account handling, customer service, and account management. Demonstrates strong skills in debt recovery techniques, decision-making aptitude, and negotiation expertise. Known for exceptional attention to detail and business development acumen, with a focus on managing regional accounts effectively. Committed to leveraging these competencies to drive business growth and enhance client relationships.
Overview
7
7
years of post-secondary education
21
21
years of professional experience
Work history
New Connections Account Manager
Eon Energy
Coventry, Coventry
2008.01 - Current
Manage a portfolio of property developers and business customers, building long-term relationships while delivering commercial growth and exceptional customer service. Responsible for identifying new business opportunities, negotiating contracts, providing energy consultancy, resolving complex account issues, and supporting customers throughout the energy supply process. Experienced in SME debt collection, stakeholder management, account retention, and delivering commercially successful outcomes in a remote working environment.
- SME Debt Collection
- Customer Relationship Management
- Key Account & Portfolio Management
- Sales & Business Development
- New Business Acquisition
- Contract Negotiation
- Stakeholder Engagement
- Energy Consultancy
- Prospecting & Networking
- Identifying Business Opportunities
- Energy Solutions & Smart Metering
- Remote Working
Secured Loan Consultant
Picture Financial
Newport, Blaenau Gwent
2005.05 - 2007.12
Managed a portfolio of existing customers, identifying opportunities for additional lending while delivering excellent customer service within a regulated financial environment. Built strong customer relationships, advised on suitable financial and insurance products, and consistently achieved sales and performance targets.
- Customer Relationship Management
- Account Management
- Sales & Business Development
- Financial Services
- Regulated Sales
- Insurance Sales
- Relationship Management
- Cross-selling & Upselling
- Customer Retention
- Target Achievement
- Communication & Negotiation
- Compliance
Education
BTEC National Diploma - Business and Finance
Neath College
Neath, Neath Port Talbot 1989.09 - 1991.06
GCSEs - English Language, English Literature, Mathematics, Biology, Welsh, C.D.T, Office Practise, Home Econ
Dwr-Y-Felin Comprehensive School
Neath, Neath Port Talbot 1984.09 - 1989.07
Skills
- Key account handling
- Customer Service
- Account management
- Debt recovery techniques
- Decision-Making aptitude
- Negotiation expertise
- Attention to Detail
- Business development
- Regional accounts
Affiliations
- Interior Design & Home Décor, Gym and Fitness, Walking, Family Time, Music, Theatre
References
References available upon request.
Timeline
New Connections Account Manager
Eon Energy
2008.01 - Current
Secured Loan Consultant
Picture Financial
2005.05 - 2007.12
BTEC National Diploma - Business and Finance
Neath College
1989.09 - 1991.06
GCSEs - English Language, English Literature, Mathematics, Biology, Welsh, C.D.T, Office Practise, Home Econ
Dwr-Y-Felin Comprehensive School
1984.09 - 1989.07