Amelia McGrath
Derby,Derbyshire
Summary
Motivated professional with varied experience across customer-facing roles. Demonstrates strong interpersonal skills and adaptability in dynamic environments. Eager to leverage sales expertise and collaborative spirit to contribute to business success.
Overview
10
10
years of professional experience
Work History
Commercial Account Manager
The Access Group
Loughborough
09.2024 - Current
- Managed portfolio of key accounts, fostering long-term relationships through regular, strategic communication.
- Optimised sales methods to best acquire, develop and retain customers.
- Maintained detailed record of sales activities and compared trends to identify underserved areas and opportunities for improvement.
- Managed a portfolio of B2B SaaS customers, owning commercial relationships, renewals, retention, and account growth
- Used CRM systems (e.g. Salesforce ) to track pipeline, forecast revenue, log activities, and manage opportunities end-to-end
- Applied structured sales methodologies including MEDDPICC to qualify opportunities, map stakeholders, and drive predictable revenue outcomes
- Ran discovery calls to identify customer challenges, business objectives, and expansion opportunities
- Built and executed account plans focused on upsell, cross-sell, and long-term value growth
- Delivered product demos and tailored solution presentations aligned to customer use cases
- Negotiated commercial terms, pricing, and contract renewals
- Managed full sales cycle within existing accounts from lead identification through to close
- Collaborated with pre-sales, product, onboarding, and support teams to deliver successful implementations and customer outcomes
- Analysed usage data, adoption metrics, and account health indicators to identify risk and growth potential
- Conducted quarterly business reviews (QBRs) and strategic account meetings with key stakeholders and decision makers
- Built multi-threaded relationships across technical users, operational leads, and executive sponsors
- Maintained accurate pipeline forecasts and reported against KPIs and revenue targets
- Leveraged sales engagement and enablement tools (e.g. outreach platforms, email automation, call recording, analytics tools)
- Proactively mitigated churn risk through early intervention and value-based conversations
- Gathered customer feedback to influence product roadmap and internal strategy
- Managed onboarding and handover processes between sales, delivery, and customer success teams
- Stayed current on industry trends, competitor solutions, and emerging SaaS technologies
Property Marketing Consultant
EweMove Sales and Lettings
Nottingham
08.2022 - 09.2024
- Compiled comprehensive reports on property valuation, market trends, and investment potential.
- Developed and maintained strong relationships with property owners, offering personalised service and advice.
- Marketed properties effectively through various channels, including online platforms and estate agency windows.
- Provided regular updates to clients on market trends, offering strategic advice on buying, selling, or letting.
- Conducted property viewings, highlighting key features to prospective buyers and tenants.
- Collaborated with solicitors and other professionals to streamline the property transaction process.
- Followed-up with prospects and hot leads to obtain exclusives and drive new sales.
- Handled all administrative tasks related to property transactions, from initial inquiries to completion.
- Estimated property value by conducting comparative market analysis.
- Negotiated sales and lettings agreements, securing favourable terms for clients.
- Maintained up-to-date knowledge of the property market, trends, and relevant legislation.
- Acted as intermediary in negotiations between buyers and sellers, striving to give fair deals to both parties.
- Submitted all necessary documentation to office broker for file compliance.
- Offered guidance on property improvement and staging to maximise selling price and reduce time on market.
- Generated new business opportunities through networking events and local community engagement.
- Maintained high referral rates and received exceptional feedback from previous clients.
Beauty Advisor
Boots UK
Derby
03.2019 - 08.2022
- Employed upselling and cross-selling strategies to enhance customer order value through add-ons.
- Supported clients in choosing appropriate beauty products, leading to increased retail sales.
- Communicated details regarding new products and promotions to stimulate sales growth.
- Exceeded sales targets through proactive product promotion and exceptional customer service delivery..
- Engaged with customers to identify requirements and deliver customised product recommendations.
Crew Trainer
McDonald's
Derby
11.2015 - 03.2019
- Instructed new team members on correct procedures for all areas of operations.
- Led by example, demonstrating exemplary customer service and work ethic to trainees.
- Worked alongside junior employees to improve performance, food safety and customer service.
- Greeted incoming customers with positive attitude and friendly service.
- Delivered hands-on coaching in food preparation techniques, maintaining high standards of hygiene and safety.
- Maintained excellent customer satisfaction by ensuring employees provided excellent service.
- Coordinated with management to identify training needs and develop relevant training initiatives.
- Promoted a culture of excellence and accountability, motivating crew to excel in their roles.
- Managed conflict resolution training, equipping crew with skills to handle customer complaints professionally.
Education
A-Levels -
Noel Baker Academy Sixth Form
Derby, DER2017
GCSEs -
Noel Baker Academy
Derby, DER2015
Skills
- Account growth
- Sales forecasting
- Negotiation strategies
- Customer relationship management
- CRM software
- Sales methodologies
- Account planning
- Revenue generation
- Market insights
- Client engagement
- Stakeholder management
- Value-based selling
- Cross-functional collaboration
- Customer retention
- Excellent communication skills
- Time and task prioritisation
- Decision making
- Marketing and sales strategies
- Sales analysis
- Product knowledge
- Key account handling
- Computer literacy
- B2B sales experience
- Self-motivation
- Negotiation expertise
- Client meetings
- Critical-thinking
- Interpersonal skills
Timeline
Commercial Account Manager
The Access Group
09.2024 - Current
Property Marketing Consultant
EweMove Sales and Lettings
08.2022 - 09.2024
Beauty Advisor
Boots UK
03.2019 - 08.2022
Crew Trainer
McDonald's
11.2015 - 03.2019
A-Levels -
Noel Baker Academy Sixth Form
GCSEs -
Noel Baker Academy