Niamh Watkins
Talbot Green
Summary
Capable employee, passionate about serving in warm, efficient and courteous manner while exceeding customer expectations and maintaining poise and a sense of humour in demanding environments. Strong history of exceptional service in both retail and hospitality establishments.
Overview
3
3
years of professional experience
Work History
Front of house team member
Miller & Carter
Bridgend
09.2024 - Current
- Facilitated an enjoyable dining experience by being attentive and responsive to customer needs.
- Mixed and served cocktails, pre-mixed drinks and other bar beverages to venue specifications, proactively upselling products as appropriate to meet sales targets.
- Handled customer complaints diplomatically, ensuring satisfactory resolution.
Bar tender
Llantrisant and Pontyclun Golf Club
Talbot Green
05.2024 - Current
- Welcomed guests with friendly conversation and fun atmosphere
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability
Sales assistant
Lush
Cardiff
10.2022 - 06.2024
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities
- Maintained knowledge of products and features to provide recommendations to customers
- Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases
Receptionist
Sands Private Health Clinic
Talbot Green
05.2022 - 10.2022
- Solved administrative and customer service issues with knowledgeable assistance and friendly support
- Collected and distributed incoming mail, employing strict confidentiality throughout
- Reduced waiting times through effective time and resource management
Education
Summer Intensive -
New York Conservatory For Dramatic Arts
Musical Theatre - Level 3 Extended Diploma - Distinction
Cardiff and Vale College
GCSES -
Y Pant Comprehensive School
Arts
Skills
- Verbal communication
- Sales expertise
- Time management
- Challenge 25 policy enforcement
- Payments processing accuracy
- Upselling techniques
- Allergen awareness
- Dining etiquette knowledge
Timeline
Front of house team member
Miller & Carter
09.2024 - Current
Bar tender
Llantrisant and Pontyclun Golf Club
05.2024 - Current
Sales assistant
Lush
10.2022 - 06.2024
Receptionist
Sands Private Health Clinic
05.2022 - 10.2022
Summer Intensive -
New York Conservatory For Dramatic Arts
Musical Theatre - Level 3 Extended Diploma - Distinction
Cardiff and Vale College
GCSES -
Y Pant Comprehensive School
Arts
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