Niamh Meikle
Glassford,South Lanarkshire
Summary
Results-driven professional with expertise in strategic planning and public relations. Strong communicator and problem solver, demonstrating leadership and flexibility in high-pressure environments. Focused on leveraging skills to enhance organisational success and build positive stakeholder relationships.
Overview
5
5
years of professional experience
Work history
Bar staff member
The Chapelton Inn
Chapelton, South Lanarkshire
2023.02 - Current
- Ensured customer satisfaction by providing excellent service.
- Built positive relationships with guests, fostering loyalty and encouraging repeat visits.
- Resolved customer disputes effectively, maintaining the business's reputation.
- Supported serving staff with fast, accurate beverage preparation.
- Verified customer identification to ensure compliance with age restrictions. to maintain legal compliance.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
- Worked with bar management to implement and enforce responsible drinking practices.
- Adhered to health and safety regulations strictly.
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
- Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
- Input orders into register, calculated bills and collected payments.
- Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
- Trained new staff, enhancing team efficiency and service quality.
Barista
Nether Lethame Farm
Strathaven, South Lanarkshire
2021.08 - Current
- Managed high volume orders during peak hours maintaining quality of service.
- Resolved customer complaints promptly, promoting satisfaction and encouraging repeat business.
- Provided a welcoming atmosphere to customers, promoting return visits.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Collaborated with team members during busy periods to streamline workflow and enhance service delivery.
- Trained new staff members on café operations, fostering teamwork and consistency.
- Answered questions about menu item ingredients, cooking methods and costs to assist with decisions.
- Executed all opening and closing tasks at café to ensure smooth operations and maintain cleanliness of equipment.
- Maintained cleanliness by thoroughly cleaning and sanitising coffee and food prep areas., maintaining impeccable hygiene standards.
- Implemented hygiene standards throughout café premises for public health safety compliance.
Education
Scottish Qualifications Certificate - Higher Education
Strathaven Academy
Strathaven, South Lanarkshire 08/2017 - 04/2022
Bachelor of Arts - Psychology
University of Strathclyde
Glasgow 09/2023 -
Skills
- Customer service
- Customer Engagement
- Time-Efficient service
- Flexible scheduling
- Problem-solving
- Strategic planning
- Leadership
- Communication skills
- Calm under pressure
References
References available upon request.
Timeline
Bar staff member
The Chapelton Inn
2023.02 - Current
Barista
Nether Lethame Farm
2021.08 - Current
Bachelor of Arts - Psychology
University of Strathclyde
09/2023 -
Scottish Qualifications Certificate - Higher Education
Strathaven Academy
08/2017 - 04/2022