Niamh Malone
Pudsey,West Yorkshire
Summary
Over 4 years of experience in sports coaching, demonstrating strong communication and problem-solving abilities in high-pressure environments. Developed interpersonal skills through effective management of customer inquiries and resolution of complaints. Proven track record of providing exceptional assistance and support to clients. Continual improvement of skills through recent professional roles.
Overview
7
7
years of professional experience
9
9
years of post-secondary education
Work history
Customer assistant
Marks & Spencer
10.2024 - 01.2026
- Ensured health and safety regulations complied within work premises at all times.
- Monitored inventory levels routinely to avoid stock-outs or overstocking issues.
- Dealt effectively with customer complaints, resolving issues professionally and amicably.
- Operated till systems smoothly, streamlining check-out process for customers.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
Net Zero Energy Apprentice
NHS England
07.2022 - 09.2024
- After 2 years of training, I completed and passed a Level 3 Junior Energy Manager apprenticeship.
- During this time, I also organised and managed sensitive data input in multiple excel spreadsheets, retrieving and delivering information upon request as well as scheduling and coordinating virtual and in-person meetings / appointments for a group of 120+ people. Furthermore, I trained new colleagues on company specific procedures including data collection and delivery / collecting and presenting national data.
Gymnastics Coach
Nile Wilson Gymnastics Club
02.2022 - 07.2022
- Devise and execute gymnastic sessions targeting specific skills appropriate to age group and ability. Ensure the safety and welfare of all gymnasts and communicate effectively with them, their parents/carers and the other coaches. Work as part of an efficient team of coaches committed to delivering the best experience for the gymnasts.
- In addition to this, I took on more of an admin role. I warmly welcomed 50+ guests per shift, coordinated check in, collected payments and directed them to their location while politely addressing any customer complaints and escalating to management when necessary.
Gymnastics Coach
Leeds Esprit Gymnastics Club
09.2018 - 04.2021
- Same description above.
Education
GCSEs -
Pudsey Grammar School
09.2015 - 06.2020
A-Levels -
Pudsey Grammar School
09.2020 - 06.2022
Level 3 Junior Energy Manager Apprenticeship -
Impact Academy
07.2022 - 09.2024
Skills
- Communication excellence
- Risk management practices
- Leadership and guidance
- Flexibility in task handling
- Database management
- Written correspondence
- Self-Checkout operation
Additional Experience
Began travelling Australia and South East Asia in January 2026; returned April 2026. In doing this I developed skills such as: managing logistics, budgeting, safety and overall independence and confidence.
Timeline
Customer assistant
Marks & Spencer
10.2024 - 01.2026
Level 3 Junior Energy Manager Apprenticeship -
Impact Academy
07.2022 - 09.2024
Net Zero Energy Apprentice
NHS England
07.2022 - 09.2024
Gymnastics Coach
Nile Wilson Gymnastics Club
02.2022 - 07.2022
A-Levels -
Pudsey Grammar School
09.2020 - 06.2022
Gymnastics Coach
Leeds Esprit Gymnastics Club
09.2018 - 04.2021
GCSEs -
Pudsey Grammar School
09.2015 - 06.2020