Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Timeline
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Niamh Heyes

St Helens,Merseyside

Summary

Dynamic and driven individual with a strong foundation in customer service, digital sales, and team collaboration. Experienced in fast-paced environments, demonstrating adaptability, attention to detail, and excellent communication skills. Proven ability to manage online listings, handle customer enquiries, and support efficient order fulfilment through eBay sales. Skilled in food preparation, POS system use, and maintaining high standards of hygiene and health and safety in a busy kitchen setting. Committed to delivering positive customer experiences and continually developing both technical and interpersonal skills.

Overview

1
1
year of professional experience

Work history

Crew member

McDonald's
St Helens, Merseyside
09.2024 - Current

As a Crew Member at McDonald's, I developed strong customer service and teamwork skills in a fast-paced, high-pressure environment. I was responsible for taking orders, maintaining cleanliness standards, and ensuring a positive customer experience at all times. This role taught me the importance of time management, adaptability, and working efficiently as part of a diverse team. I consistently followed health and safety procedures and contributed to meeting daily performance targets.

Online sales assistant

Kevin Heyes
06.2024 - Current

I supported my dad in running a small eBay selling operation, which involved listing items, writing product descriptions, taking photos, managing inventory, and handling customer enquiries. Through this experience, I developed skills in digital communication, basic marketing, and customer service. I also learned how to package and ship products efficiently, resolve buyer issues professionally, and use e-commerce tools to track sales and performance. This experience gave me valuable insight into online retail and the importance of attention to detail and reliability

Education

GCSEs -

The Sutton Academy
09.2019 - 07.2024

A-Levels -

The Sutton Academy Sixth Form
09.2024 -

Skills

  • Leadership potential
  • Communication excellence
  • Constructive feedback
  • Fast-Paced work adaptability
  • Good physical stamina
  • Health and Safety Compliance
  • Team player
  • Cash handling
  • Customer Service
  • Product knowledge
  • Food preparation
  • POS system operation
  • Kitchen hygiene standards

Affiliations

  • reading
  • puzzles
  • going to the gym
  • walking/hiking
  • ice skating

Accomplishments

  • 100% attendance award for entire secondary school journey
  • student of the year - year 11 food preparation

Timeline

Crew member

McDonald's
09.2024 - Current

A-Levels -

The Sutton Academy Sixth Form
09.2024 -

Online sales assistant

Kevin Heyes
06.2024 - Current

GCSEs -

The Sutton Academy
09.2019 - 07.2024
Niamh Heyes