Summary
Overview
Work history
Education
Skills
Timeline
Generic

Oliver Ramsden

Knaresborough,North Yorkshire

Summary

I have completed a year in York college doing the course 'sport and exercise science level 3 diploma'. This is a 2 year course, however after finishing and passing the first year I realised that this was not the path I wanted to go down as much as I did enjoy it. I have always had a passion for a career based on hands on work and customer interaction. I also have a passion for driving and travel and would love to have all of these aspects incorporated into my future career. Over the 4 years of work experience I have developed many transferrable skills such as, communication, team work, organisation, time management and problem solving. I have also got up to date knowledge on basic health and safety procedures within kitchens and restaurants. I have a very flexible schedule and am eager to work, learn new skills and take on new challenges.



Overview

3
3
years of professional experience
2
2
years of post-secondary education

Work history

Crew member

Mcdonalds
Knaresborough, North Yorkshire
06.2025 - Current
  • Provided personalised customer service fostering loyalty amongst clients.
  • Operated cash registers accurately, ensuring proper handling of transactions.
  • Maintained immaculate cleanliness standards by regularly cleaning and sanitising workstations.
  • Handled high-pressure situations calmly providing solutions promptly.
  • Adhered to strict hygiene practices while handling food ensuring safety at all times.
  • Resolved customer complaints quickly, restoring trust in our service quality.
  • Offered menu recommendations based on customer preferences improving their dining experience.
  • Prepared food items according to the established recipes maintaining consistency of taste and presentation.
  • Collaborated with team members to maintain a friendly work environment promoting productivity.
  • Coordinated with kitchen staff for timely preparation of orders reducing wait times for customers.
  • Upheld health and safety guidelines whilst preparing food items preventing cross-contamination risks.
  • Trained in food safety and hygiene practices.
  • Attended to customers with friendly and accurate service.
  • Acted as team player by helping colleagues finish their tasks.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Flexibly took on various roles to support workflow.
  • Addressed questions, concerns and complaints of customers.
  • Ensured customer satisfaction with prompt and accurate order fulfillment.
  • Warmly greeted customers and proactively reduced wait times.
  • Achieved excellent customer service by greeting customers and meeting quality expectations.
  • Worked fast and accurately to meet customer needs and service goals.
  • Ran orders from kitchen to dining areas.
  • Maximised restaurant cleanliness and accessibility.

Pot washer

The Crown inn
Roecliffe, North Yorkshire
02.2025 - 07.2025
  • Supported culinary team by ensuring availability of clean cooking equipment.
  • Enhanced safety measures with adherence to manual handling techniques whilst moving heavy cookware.
  • Promoted health standards through consistent use of approved dishwashing chemicals.
  • Contributed to smooth running of restaurant through timely completion of dishwashing tasks.
  • Worked collaboratively with the rest kitchen staff, fostering a positive working atmosphere.
  • Delivered clean and dry tableware for improved dining experience.
  • Operated industrial dishwasher effectively to ensure highest level of cleanliness.
  • Ensured safe working environment by promptly cleaning spills and other hazards.
  • Employed efficient soaking methods to soften stubborn food residue, leading to easier cleaning.
  • Maintained high standards of cleanliness by thoroughly washing kitchen utensils.
  • Facilitated preparation of meals to customer satisfaction by providing spotless cooking utensils.
  • Kept dishwashing area free from clutter, maximising space for more productive work.
  • Managed waste disposal responsibly, contributing towards an eco-friendly workplace environment.
  • Reduced breakages and loss through careful handling of delicate crockery and glassware.

Pot washer

The wild Swan
Boroughbridge, North Yorkshire
02.2022 - 01.2025


  • Covered flexible shifts to meet overall team goals.
  • Emptied garbage cans and disposed trash to eliminate waste.
  • Maintained utensils, knives and kitchen equipment.
  • Cooperated well with kitchen teams, improving workflow and raising working standards.
  • Assisted kitchen staff during peak times, performing various tasks to support current service demands.
  • Safely stored cleaning solutions, equipment and chemicals.
  • Emptied and cleaned trash cans following procedures.
  • Used kitchen equipment as instructed and to safety protocols.
  • Established effective cleaning routines, resulting in critical time savings.
  • Performed high-quality dishwashing services in busy kitchen environments, serving up to 200 guests daily.
  • Cut, peeled and sliced ingredients to help chef prepare meals.
  • Cleaned walls and extractor fans to achieve pristine food preparation areas.
  • Operated commercial utensil washers and cutlery dryers.
  • Reported faults or damaged equipment for resolution.
  • Performed kitchen porter duties, including unloading and checking deliveries.
  • Collected, washed and sanitised dishes and cooking utensils.
  • Followed checklists to keep kitchen areas clean, stocked and sanitised.
  • Followed good operating practices, safety standards and equipment maintenance protocols to minimise downtime.

Education

Diploma of Higher Education - Sport and Exercise Science

York College
York
09.2024 - 06.2025

GCSEs - GCSEs

Boroughbridge high school
Boroughbridge
09.2022 - 06.2024

Skills

  • Good physical stamina
  • Peer collaboration
  • Leadership potential
  • Assertiveness handling
  • Fast-Paced work adaptability
  • Communication excellence
  • Health and Safety Compliance
  • Team player
  • Cash handling
  • Customer Service
  • Product knowledge
  • Food preparation
  • Training and Development
  • Customer complaint handling
  • Heavy lifting
  • Equipment operation
  • Advanced spatial awareness
  • Understanding of road laws
  • Breakdown handling
  • Basic vehicle diagnostics
  • Stress handling
  • Route planning
  • Flexible schedule
  • Map reading
  • Long distance driving
  • Driving licence
  • Time-Management
  • Positive Mindset
  • Strong work ethic
  • Data analysis
  • Strategic thinking

Timeline

Crew member

Mcdonalds
06.2025 - Current

Pot washer

The Crown inn
02.2025 - 07.2025

Diploma of Higher Education - Sport and Exercise Science

York College
09.2024 - 06.2025

GCSEs - GCSEs

Boroughbridge high school
09.2022 - 06.2024

Pot washer

The wild Swan
02.2022 - 01.2025

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Oliver Ramsden