Nia Lloyd-Haque
London,ENG
Summary
Friendly and organised professional with a strong work ethic and excellent customer service. Displays exceptional communication and time-management skills, always committed to providing high quality service. Experienced with multitasking in fast-paced environments and collaborating well within a team. Adaptable and self-motivated individual, able to learn new tasks quickly and effectively.
Overview
9
9
years of professional experience
Work history
Team Leader
The Devonshire Balham, Young's Company.
London
09.2024 - Current
- Ensured adherence to company policy by all team members, maintaining professionalism at all times, whilst supporting and successfully leading my team.
- Streamlined workflow by prioritising and delegating tasks for a more efficient process. Communicated clearly with kitchen staff for seamless coordination of food orders.
- Provided excellent service to customers, demonstrating drinks knowledge by recommending drinks tailored to individual customers, improving customer satisfaction and increasing overall sales.
- Trained new staff members effectively, ensuring outstanding service standards were maintained.
- Ensured compliance with all health and safety regulations by regular inspections and maintenance checks. Managed stock levels efficiently, preventing shortage during peak hours.
- Often undertook roles such as hosting, capable of dealing with 500+ footfall in a day, ensuring seamless service during busy periods.
Waitress
Camille Thai
London, Barnes, Battersea
02.2020 - 04.2023
- Enhanced customer satisfaction by providing attentive, efficient and friendly service. Taking reservations and resolving customer complaints has strengthened my professional communication skills.
- Managed tables, taking orders and payments, served meals and drinks with efficiency, maintaining a high level of presentation and quality standards.
- Assisted with inventory management, managing stock levels, streamlining restaurant operations.
- Confidently used POS system and completed EOD reports for closing.
- Maintained excellent level of service whilst working in a fast-paced environment, through coordination and communication with the team.
- Supported bar staff by preparing drinks and performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
Retail Asisstant
Topshop
London
08.2016 - 09.2018
- Delivered excellent customer service through adhering to customers' needs/concerns, providing product knowledge and assisting customers in locating stock.
- Fulfilled regular inventory management, conducted stock checks and assisted in stock replenishment. Carried out back-of-house maintenance, for clear stockroom management.
- Designed and organised visually pleasing window displays to increase footfall, promote new collections and encourage customer purchase.
- Followed company policies whilst handling returns, exchanges, refunds or customer complaints; ensuring customer satisfaction and repeat business.
Education
Bachelor of Arts - Acting
Guidlford School of Acting
London 09/2021 - 06/2024
A-Levels -
Saint Cecilia's Church of England School
London 09/2016 - 06/2019
GCSEs -
Sutton High GDST School
London 09/2011 - 06/2016
Skills
- Outstanding customer service
- Confident communicator
- Multidisciplinary teamwork
- Time management
- Organised and reliable
- Front-Of-House (FOH) procedures
- Spirits knowledge
- Sales techniques
- Product display setup
- Hospitality-Focused mindset
- Upselling
- Customer feedback handling
- Retail sector knowledge
- Problem-solving
Timeline
Team Leader
The Devonshire Balham, Young's Company.
09.2024 - Current
Waitress
Camille Thai
02.2020 - 04.2023
Retail Asisstant
Topshop
08.2016 - 09.2018
Bachelor of Arts - Acting
Guidlford School of Acting
09/2021 - 06/2024
A-Levels -
Saint Cecilia's Church of England School
09/2016 - 06/2019
GCSEs -
Sutton High GDST School
09/2011 - 06/2016
Similar Profiles
Kamran LuximanKamran Luximan
Apprentice Mechanic at Balham Cars LondonApprentice Mechanic at Balham Cars London
Nussly PortilloNussly Portillo
Leasing Consultant at DevonshireLeasing Consultant at Devonshire
Carmen EspitiaCarmen Espitia
Preschool Teacher / Pre - K at Devonshire Montessori SchoolPreschool Teacher / Pre - K at Devonshire Montessori School
Ezekiel Jordan FisherEzekiel Jordan Fisher
Data Administrator at LoanTubeData Administrator at LoanTube
Olajide Mudashir SulaimanOlajide Mudashir Sulaiman
Construction labourer at mr mojeedConstruction labourer at mr mojeed