Harriet Keeling

• Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
• Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
• Fostered positive employee relationships through communication, training and coaching.
• Resolved employee relations issues and navigated disciplinary proceedings.
• Led performance reviews and tailored employee feedback to facilitate professional development.
• Promoted professionalism and effective communication among staff to develop productive relationships.
• Managed accurate and timely delivery of dispatch orders to customers.
• Set and monitored weekly targets for operational team to increase product sales and revenue.
• Influenced business change and success through collaborations with different stakeholders

As a customer adviser, I specialise in the faults and technical side of the customer enquiries.

• Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
• Monitored systems in operation and input commands to troubleshoot
• Resolved all issues efficiently and enhanced customer satisfaction
• Administered gathering and preparation of files within strict deadlines and request
• Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
• Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs.
• Maintained positive and professional attitude toward customers to foster positive experiences resulting in good resolutions
• I have had some time working in recruitment .
• I have been a team leader mentor for new recruits

I owned and managed a large entertainments venue in Malaga.

• Used exceptional communication and leadership abilities to effectively manage the day to day running of the business.
• Maintained databases and filing systems that boosted team efficiency.
• Established accounting systems to reflect accurate financial records.
• Maintained stock within optimal levels to meet expected customer and sales levels
• Set effective employee schedules, maintaining full coverage at peak times and minimising labour costs.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Tailored acts to suit various types of audiences. Planned themed parties.
• Performed as a soloist singing many genres

• Improved productivity initiatives, including coordinating itinerary and scheduling appointments.
• Created and implemented processes to manage large campaigns.
• Provided logistical support for programmes, meetings and events, including room reservations, agenda preparation and calendar maintenance.
• Added new data and analysis to project and resource tracking spreadsheets.
• Oversaw organisation, filing and retrieval of customer records.
• Provided detailed job and benefit advice to customers on the telephone and in person.

• Assisted in all aspects of personal care including washing and dressing, retaining comfort and dignity.
• Prepared healthy, appropriate meals, providing additional mealtime planning, feeding and support as required.
• Maintained physio therapy activity's music therapy and assisted with hydrotherapy.