Helena Brown
Petersfield,Hampshire
Summary
Organized Team Leader with 4 years of experience in high-pressure environments. Proven ability to build positive rapport, inspire trust, and guide teams to achieve organizational goals. Skilled in handling difficult customers while maintaining high levels of customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team leader
J D whetherspoon
Manchester
07.2020 - Current
- Provided leadership and direction for employees.
- Coached team members through new or difficult workflows.
- Delegated tasks to make the best use of individuals' skills.
- Trained staff to resolve complaints appropriately to maintain customer satisfaction.
- Followed opening, closing, and shift changeover procedures for seamless operations.
- Supported team to overcome new challenges by forecasting knowledge and skills gaps.
Social media assistant
Torquay watersports
Torquay, Torbay
08.2022 - 09.2022
- Shot and edited content for Instagram, TikTok and Facebook.
- Scheduled social media content strategically to achieve maximum reach and impressions.
- Collaborated with the team to implement marketing campaigns on social media platforms.
Event staff worker
Rogate Pumpkin Patch
Rogate, West Sussex
10.2021 - 11.2021
- Remained flexible to cover shifts and work overtime as required.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Managed event registration and check-in processes to support seamless operations.
- Cleaned up spaces after events, collected rubbish, stored furniture and sanitised surfaces.
- Received complaints and feedback, escalating as necessary for swift resolution.
Lifeguard
churchers college
Petersfield, Hampshire
02.2020 - 08.2020
- Trained regularly to maintain excellent fitness levels to meet physical job demands.
- Observed swimmers attentively, quickly responding to risks and concerns.
- Minimised accidents through diligent monitoring.
- Remained calm under pressure to professionally handle evolving emergency scenarios.
Education
Bachelor of Arts - Politics
Manchester Metropolitan University
Manchester 09/2022 -
A-Levels - Politics, Biology and Psychology.
Churcher's College
Petersfield 09/2020 - 06/2022
GCSEs - Maths, English, Science, Art, History, Latin.
Churcher's College
Petersfield 09/2015 - 06/2020
Skills
- Leadership skills
- Inquisitive mindset
- Stock management
- Customer relationship building
- Outstanding customer service
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Certification
- Powerboat level 2 RYA
- sailing Level 2 RYA
Affiliations
- First Team Hockey member at Manchester Metropolitan University.
- Horse riding
- Music Production
Timeline
Social media assistant
Torquay watersports
08.2022 - 09.2022
Event staff worker
Rogate Pumpkin Patch
10.2021 - 11.2021
Team leader
J D whetherspoon
07.2020 - Current
Lifeguard
churchers college
02.2020 - 08.2020
Bachelor of Arts - Politics
Manchester Metropolitan University
09/2022 -
A-Levels - Politics, Biology and Psychology.
Churcher's College
09/2020 - 06/2022
GCSEs - Maths, English, Science, Art, History, Latin.
Churcher's College
09/2015 - 06/2020
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