James Dunn

Ramsgate,Kent

Summary

Dedicated Manager demonstrating effective leadership in all aspects of the job. Excels at cutting costs and streamlining operations. Diligent and motivated to improve processes, streamline operations and increase revenue.

Overview

years of professional experience

Work history

Team leader

AkzoNobel

Canterbury, Kent

2021.01 - Current

Demonstrated excellent leadership skills by managing the store in the absence of a SM and ASM
Addressed customer needs promptly, resulting in positive feedback and loyalty.
Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
Demonstrated product use effectively leading to increased sales conversions.
Collaborated effectively with team members to meet sales targets.
Maintained knowledge of current sales promotions helping customers make informed buying decisions.
Delivered exceptional after-sales service, encouraging repeat business.
Learnt about new products quickly, providing comprehensive guidance to customers.
Offered personalised shopping advice to enhance customer experiences.
Managed till operations smoothly, reducing waiting time for customers.
Monitored trends in consumer behaviour with keen attention to detail.
Improved customer service by efficiently handling queries and complaints.
Built strong relationships with regular customers for repeat business.
Fostered a welcoming store environment by maintaining clean and well-organised displays.
Conducted daily inventory checks to manage stock levels accurately.
Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
Trained new staff members, fostering a supportive working environment.
Followed company procedures and guidelines for smooth retail operations.
Took interest in customers' needs and concerns to provide thoughtful advice and product recommendations.
Went above and beyond by helping customers to locate stock, making BTO's where possible.
Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management by labelling the store and warehouse by location to ensure the Power Count runs seemlessly.
Resolved logistical issues swiftly to ensure on-time deliveries.
Assisted in loading and unloading of goods, ensured safe transportation.
Provided reliable service as a result of meticulous attention to detail.
Maintained vehicle cleanliness for a professional appearance.
Carried out vehicle checks and organised repairs to achieve timely resolution.
Planned routes to achieve consistent service availability and optimal fuel usage.

Bar manager

Enoteca Leisure Ltd

Ramsgate, Kent

2013.04 - 2020.02

Compiled and drafted monthly accounts.
Managed a fully operational bar, restaurant and night-time entertainment facility employing 10 workers.
Established project control procedures such as project forecasts and cash flow projections.
Established operational objectives and work plans and delegated assignments to co-workers.
Completed performance reviews each quarter, offering praise and recommendations for improvement.
Reduced average contract expenses by up to 30% through aggressive negotiations with vendors.
Developed and rolled out new policies.
Created new revenue streams through new and unique marketing campaigns.
Established a comprehensive booking system for all events, including live music and assisted them from start to finish.
Hired and trained 25 members of staff.
Trained, coached and mentored staff to ensure smooth adoption of new programme.
Increased profits by 60% in one year through restructure of business contracts and streamlining.
Helped earn higher customer satisfaction ratings on Google and Facebook for the company by offering more customer interaction on their platforms.
Directed the work of several independent contractors.
Planned operational staff rotas to ensure the building is effectively staffed at all times.
Kept up to date with licensing legislation and enforced health and safety rules, ensuring the safety of staff and customers at all times.
Dealt with and resolved customer complaints quickly and efficiently.

Courier Franchise Executive

Self- Employed

Aylesham, Kent

2010.11 - 2013.12

Followed the company’s loading and unloading procedures for hazardous materials.
Operated heavy material handing equipment such as fork trucks and cranes.
Recorded truck plate number and mileage on receipt when refuelling.
Completed all necessary paperwork using neat and legible handwriting.
Completed all documentation neatly and accurately.
Loaded and unloaded 2 delivery vans per shift.
Recorded each delivery using the proper paperwork before leaving the warehouse.
Completed on-time deliveries by choosing the best and most efficient routes.
Kept the warehouse and associated outside areas neat and clean at all times.
Verified that vehicle inspection stickers and registrations were current.
Contacted customers prior to delivery to confirm and coordinate delivery times.
Completed pre and post-trip safety inspections, recording and reporting any defects and malfunctions.
Practiced safe and secure loading methods to avoid damaging goods.
Loaded truck and properly secured items to prevent damage during transportation.
Interpreted maps and followed written and verbal directions.
Completed and submitted all necessary logs and paperwork on a daily basis.
Communicated customer complaints, requests and feedback to company management.
Fostered positive working relationships with customers by responding to their questions and concerns.
Verified each delivery against shipping instructions before delivering to customers.

Construction Site Foreman

W.S.Britland & Son Ltd

Eythorne, Kent

1998.05 - 2009.10

Avoided construction delays by efficiently following through with all site inspections in a timely manner.
Offered technical assistance to service providers.
Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues.
Performed regular job site observations to provide direction for all general contractor personnel.
Provided safety kits to all construction personnel, which complied with safety protocols for the job site.
Scheduled all contractors and materials deliveries.

2001

Skills

Employee relations
Outstanding customer service
Budgeting and forecasting
Natural leader
Cost reduction strategies
Superb time management skills

Organised & Motivated
Strong empathy
Positive attitude
Customer retention
Outgoing and enthusiastic
Team Leadership

Timeline