Nela Nikolovska
Bicester,Oxfordshire
Summary
Detail-oriented professional with a strong background in retail selling and market awareness. Demonstrates excellent memory recall and an eye for detail, ensuring effective stock rotation practices. Committed to leveraging skills to drive business growth and enhance operational efficiency.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work history
Waitress
The Double Red Duke
Bicester, Oxfordshire
2025.11 - Current
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Advanced team efficiency by assisting in training new waitstaff members.
- Ordered and stocked beverage supplies, maintained availability of popular drinks.
- Utilised professional communication skills to resolve customer complaints.
Sales assistant, Keyholder
Aquazzura
Bicester, Oxfordshire
2025.02 - 2025.11
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Improved customer service by efficiently handling queries and complaints.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
Waitress
Soho Farmhouse
Bicester, Oxfordshire
2020.04 - 2025.02
- Utilised professional communication skills to resolve customer complaints.
- Managed table settings for enhanced dining experience.
- Improved customer satisfaction by providing efficient and friendly service.
- Met special dietary requests with careful preparation and presentation of dishes.
Sales assistant
Hugo Boss
Bicester, Oxfordshire
2019.01 - 2020.04
- Collaborated effectively with team members to meet sales targets.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Improved customer service by efficiently handling queries and complaints.
- Demonstrated products effectively leading to increased sales conversions.
Sales assistant
Zara
Skopje, North Macedonia
2017.10 - 2019.01
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Demonstrated products effectively leading to increased sales conversions.
- Managed till operations smoothly, reducing waiting time for customers.
Education
Diploma of Higher Education - Tourism and hospitality
Mitko Pendzukliski
Kratovo, North Macedonia 2014.09 - 2017.05
Skills
- Excellent memory recall
- E-Commerce selling
- Market awareness
- Eye for detail
- Stock rotation practices
Languages
English
Native
Macedonian
Native
Serbian
Native
Croatian
Native
Bulgarian
Native
Spanish
Upper intermediate
Timeline
Waitress
The Double Red Duke
2025.11 - Current
Sales assistant, Keyholder
Aquazzura
2025.02 - 2025.11
Waitress
Soho Farmhouse
2020.04 - 2025.02
Sales assistant
Hugo Boss
2019.01 - 2020.04
Sales assistant
Zara
2017.10 - 2019.01
Diploma of Higher Education - Tourism and hospitality
Mitko Pendzukliski
2014.09 - 2017.05