- artistic hobbies such as painting and black and white ink work
Neeyah Richards
London
Summary
i am a customer-facing professional with strong communication skills and a focus on timely, professional service delivery. Proven ability to identify customer needs and resolve concerns efficiently. Known for a welcoming, positive interaction style that supports consistent service quality.
Overview
3
3
years of professional experience
Work History
Front of House Waiter
nandos
london
09.2026 - Current
- Captured precise food and beverage orders, ensuring timely communication of dietary requests to kitchen staff.
- Relayed dietary notes to kitchen staff to match diverse customer needs.
- Informed customers of wait times and kitchen delays, enhancing their dining experience through effective expectation management.
- Worked with kitchen and bar staff to handle service delays quickly.
- Assisted team members during peak hours, fostering a collaborative environment through reliable teamwork.
- Maintained safe hygiene and food handling standards for full compliance.
Retail Sales Associate
John Lewis & Partners
06.2023 - 06.2023
- Guided customers in product selection by providing detailed information, enhancing customer satisfaction and sales opportunities.
- Advised customers on product choices based on individual needs and preferences, improving overall purchasing experience.
- Informed customers about new products and promotions during store visits to enhance sales efforts.
- Responded to customer queries with active listening and structured problem-solving to resolve issues effectively.
Education
NVQ Level 3 - media studies
lsec bromley
London, ENG01-2026
GCSEs -
academy crystal palace
London, ENG01-2024
Skills
- Customer service excellence
- Customer support
- Order management
- Time management skills
- Problem resolution
- Team collaboration and teamwork
- Teamwork
- Positive attitude
- Inventory management
- Cash reconciliation
Interests
Timeline
Front of House Waiter
nandos
09.2026 - Current
Retail Sales Associate
John Lewis & Partners
06.2023 - 06.2023
NVQ Level 3 - media studies
lsec bromley
GCSEs -
academy crystal palace