Neeve Milligan
North Shields,North Tyneside
Summary
A friendly and adaptable person with strong communication skills and multitasking abilities. Able to help drive sales and support business needs through excellent customer service.
Working within the sales industry I aim to contribute to increased customer satisfaction and sales growth.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Sales advisor
Rituals Cosmetics
Newcastle upon Tyne
06.2023 - Current
- Participate in team meetings contributing valuable ideas for sales improvement.
- Boost brand reputation with demonstration of product knowledge.
- trained as keyholder to support store opening and closing when needed.
- Facilitate smooth checkout process, enhancing customer satisfaction levels.
- maintain premium brand expectations by ensuring shelves are clean and fully stocked to ensure store environment is immaculate.
- selected to support local and other regional stores when required.
- work back of house , supporting deliveries and stock organisation.
- create one- to - one customer experiences through story telling in line with Rituals brand values.
- aware of stores daily targets and KPI's and help communicate these with team throughout day.
- ensure to develop positive and persona; customer relationships to support loyalty scheme engagement, which contributes to store catchment rate.
- work in positive team environment to support excellent customer service and maintain high store standards.
Sales advisor
Jo Malone London
Newcastle upon Tyne, Gateshead
11.2022 - 12.2022
- Punctual and organised.
- Ensured customers were warmly welcomed when arriving and leaving store to ensure friendly and memorable experience.
- Listened to customers interests and needs to give personalised experience.
- Proactively kept up to date with training to maintain and exceed stores targets and KPI's.
- Made sure stock was replenished frequently throughout day ensuring boutique was inviting to customers and to uphold premium brand standards in line with company expectations.
Hairdressing assistant
S Salon
Newcastle upon Tyne
07.2019 - 07.2019
- Promoted salon products for increased sales revenue.
- Prepared clients for haircutting or styling with thorough combing and sectioning
- Maintained clean and hygienic salon environment for optimal client comfort.
- Ensured customers were greeted warmly which provided attentive care to enhance salon experiences.
- Strengthened relationships with clients through friendly conversation during appointments.
- Managed customer bookings, ensuring accurate and detailed appointment records were maintained.
- Provided regular refreshments and snacks for continued customer satisfaction.
Education
Certificate of Higher Education - Psychology
Northumbria University
Newcastle upon Tyne 09.2023 -
A-Levels -
Gosforth academy
Newcastle upon Tyne 09.2020 - 08.2022
GCSEs -
Gosforth Academy
Newcastle upon Tyne 09.2018 -
Skills
- Calm and decisive under pressure
- Excellent time management/ well organised
- Supportive within team
- Driven in sales targets
- Exceptional customer service
Certification
Full UK driving licence, able to travel between store locations as required.
Timeline
Certificate of Higher Education - Psychology
Northumbria University
09.2023 -
Sales advisor
Rituals Cosmetics
06.2023 - Current
Sales advisor
Jo Malone London
11.2022 - 12.2022
A-Levels -
Gosforth academy
09.2020 - 08.2022
Hairdressing assistant
S Salon
07.2019 - 07.2019
GCSEs -
Gosforth Academy
09.2018 -