Eunice Li
North Shields,United Kingdom
Summary
Customer-focused professional with extensive experience in fast-paced, customer-facing roles, including outbound sales. Proven ability to maintain high standards of hygiene, safety, and organization as a self-employed nail technician. Strong interpersonal skills facilitate quick rapport building with diverse clients through effective communication. Adaptable and calm under pressure, consistently delivering positive experiences in both independent and team settings.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work history
Sales Advisor
Inspired Outsourcing
Newcastle Upon Tyne
2025.08 - 2026.01
- Make a high volume of outbound calls each day, speaking with customers from a wide range of backgrounds
- Build rapport quickly through clear, friendly communication and adapt my approach to suit each individual
- Handle objections, rejection, and challenging conversations with patience and empathy while remaining calm and professional
- Follow call procedures, compliance guidelines, and data protection requirements closely, adapting quickly to frequent changes in policies and processes
- Work well within a supportive team environment to meet performance targets in a fast-paced setting
Self Employed Nail Technician
2025.04 - 2026.01
- Independently delivered consistent customer service in a busy salon environment while maintaining high standards of hygiene and organisation
- Communicated clearly with clients and worked efficiently to appointment times in a fast-paced setting
Nail Technician
Glitter & Beauty
Whitley Bay
2023.04 - 2025.04
- Delivered consistent customer service to a diverse client base in a busy salon environment
- Built positive client relationships through clear, friendly communication while working efficiently to appointment times
- Maintained high standards of hygiene, cleanliness, and organisation
- Supported smooth daily operations by managing bookings and preparing workstations
Service Assistant
Simons Chop Suey
North Shields
2018.01 - 2024.05
- Supported customers with orders and enquiries in person and over the phone, providing clear, friendly communication and accurate menu information
- Assisted with special requests and worked closely with kitchen staff to ensure orders were passed on correctly and delivered smoothly
- Handled payments responsibly and maintained a clean, organised front-of-house area
- Worked efficiently in a fast-paced environment while supporting a positive customer experience
Education
Foundation Degree - Arts
Newcastle College University Centre
Newcastle upon Tyne 2021.09 - 2023.07
GCSE -
Whitley Bay High School
Whitley Bay, North Tyneside 2016.09 - 2019.07
Skills
- Teamwork
- Adaptability
- Customer service excellence
- Clear communication
- Safety & compliance awareness
- Calm under pressure
- Conflict resolution
LANGUAGES
English
Native
Cantonese
Fluent
Affiliations
- Health & Fitness
- Travel & Cultural Awareness
- Beauty & Self-care
- Cooking
Timeline
Sales Advisor
Inspired Outsourcing
2025.08 - 2026.01
Self Employed Nail Technician
2025.04 - 2026.01
Nail Technician
Glitter & Beauty
2023.04 - 2025.04
Foundation Degree - Arts
Newcastle College University Centre
2021.09 - 2023.07
Service Assistant
Simons Chop Suey
2018.01 - 2024.05
GCSE -
Whitley Bay High School
2016.09 - 2019.07