Summary
Overview
Work history
Education
Skills
My interest
Timeline
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Afifa Naz Amin

Peterborough

Summary

I am a motivated and confident individual with a passion for continuous learning and personal development. I thrive in challenging environments and enjoy contributing fully to tasks and projects. I am always eager to improve my skills and knowledge, and I believe in learning from my mistakes to ensure I grow professionally and personally. I possess strong communication and customer service skills and am dedicated to delivering excellent results.

Overview

4
4
years of professional experience

Work history

Sales Advisor

HOTPOINT WHIRLPOOL
Peterborough, England
11.2023 - 01.2025
  • Booked engineers for customers and responded to inquiries.
  • Sold cleaning products and set up Domestic & General plans.
  • Developed skills in customer service, empathy, and communication.
  • Handled stressful situations with patience and attention to customer needs.
  • Gained experience in using IT systems and maintaining accurate records.
  • Achieved monthly sales targets by employing up-selling and cross-selling techniques.

General Sales Advisor

MATALAN
Peterborough, England
05.2022 - 05.2023
  • Maintained store cleanliness and ensured items were properly stocked and organised.
  • Assisted customers with returns and guided them on product choices.
  • Provided excellent customer service, including on tills and handling click-and-collect orders.
  • Managed stock levels on the shop floor, ensuring availability of products and sizes for customers.
  • Processed transactions efficiently at the till, including sales, refunds, and exchanges.
  • Monitored fitting rooms, assisting customers with garment fitting and providing honest feedback.


Nursery Assistant

GLADSTONE PRIMARY ACADEMY
Peterborough
01.2022 - 03.2023
  • Gained hands-on experience in childcare and early education.
  • Developed strong communication and caregiving skills.
  • Ensured the safety and well-being of children while promoting their development.
  • Facilitated activities to enhance motor skills, including group games, art activities and outside play.
  • Monitored and supported children during meal times, helping to prepare food, feed children and maintain exemplary table manners.
  • Promoted social, emotional and physical development of children, encouraging learning through supervised play.


Health Care Assistant

BEES CARE LTD
Peterborough
07.2021 - 02.2023
  • Documented care plans and recorded daily activities.
  • Assisted with patient mobility, personal care, and food preparation.
  • Worked closely with other team members to ensure patients' needs were met.
  • Charted patient information related to vital signs, pain management and daily inputs and outputs.
  • Promoted and encouraged independence while assisting patients with daily routines.
  • Provided quality personal care, such as dressing and bathing, while maintaining respect and sensitivity.


Education

GCSES - HEALTH AND SOCIAL CARE

Jack Hunt School
Peterborough
09.2019 - 5 2021

GCSES - MATHS

Jack Hunt School
Peterborough
09.2016 - 5 2021

GCSES - ENGLISH

Jack Hunt School
Peterborough
09.2016 - 5 2021

GCSES - SCIENCE

Jack Hunt school
Peterborough
09.2016 - 5 2021

GCSES - RELIGIOUS STUDIES

Jack Hunt School
Peterborough
09.2016 - 5 2019

Skills

  • Strong customer service and communication skills
  • Time management
  • Ability to work well both independently and as part of a team
  • Proficient in IT and adapting to new systems
  • Empathetic and patient
  • Ability to stay calm and organised under pressure
  • Calm under pressure
  • Problem-solving
  • Communication skills
  • Team building
  • Leadership
  • Microsoft office suite proficiency

My interest

  • My interest and hobby time I like to play cricket with a team and this allows me to work under pressure.
  • Another interest and hobby is that I like going to the gym regularly. This allows me to reflect and maintain a good well-being

Timeline

Sales Advisor

HOTPOINT WHIRLPOOL
11.2023 - 01.2025

General Sales Advisor

MATALAN
05.2022 - 05.2023

Nursery Assistant

GLADSTONE PRIMARY ACADEMY
01.2022 - 03.2023

Health Care Assistant

BEES CARE LTD
07.2021 - 02.2023

GCSES - HEALTH AND SOCIAL CARE

Jack Hunt School
09.2019 - 5 2021

GCSES - MATHS

Jack Hunt School
09.2016 - 5 2021

GCSES - ENGLISH

Jack Hunt School
09.2016 - 5 2021

GCSES - SCIENCE

Jack Hunt school
09.2016 - 5 2021

GCSES - RELIGIOUS STUDIES

Jack Hunt School
09.2016 - 5 2019

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Afifa Naz Amin