Leah Carrick

As a Sales Advisor at Superdrug, I provide personalised sales advice across cosmetics, skincare, and fragrance, helping customers find the right products while driving sales and delivering an excellent in-store experience. I maintain strong control over the cosmetics section, ensuring accurate stock levels, tidy displays, and compliance with merchandising standards. I also support the wider store by re-merchandising the shop floor during promotions and seasonal changes to maximise visual appeal and sales performance. In addition to managing the delivery process and keeping displays fully replenished, I am a trained piercer and qualified first aider, enabling me to offer specialist services and ensure customer safety. My role combined strong product knowledge, customer engagement, and practical skills to support smooth store operations and consistently high service standards.

Working at Aldi, I thrived in another fast-paced environment where meeting strict time targets and maintaining high productivity were essential. I delivered friendly, efficient customer service, serving customers at the tills and at self-service, with accuracy and professionalism while ensuring a positive shopping experience. As part of the delivery team, I was trained to handle chilled, frozen, and ambient stock, ensuring products were processed quickly and stored correctly to maintain quality and safety standards. My role required strong attention to detail, especially in upholding the store’s high standards of cleanliness and presentation. I consistently worked with speed, accuracy, and reliability to support smooth store operations and exceptional customer service.

As an Area Leader at McDonald’s, I oversaw daily operations across multiple areas, ensuring consistent delivery of high-quality service, food safety, and operational efficiency. I provided hands-on leadership to diverse teams, coached staff to meet performance targets, and implemented process improvements that enhanced customer satisfaction and streamlined workflow. My role required strong communication, problem-solving, and time-management skills, as well as the ability to motivate teams in a fast-paced environment while maintaining McDonald’s brand standards and procedures. I also developed accurate cash handling skills, including processing payments, balancing tills, and following strict cash-control procedures. I became skilled in handling refunds and resolving customer complaints professionally, ensuring issues are addressed quickly and in line with company policies. I was consistently focused on maintaining customer satisfaction while protecting company assets and upholding operational standards.