NAZRUL ISLAM
London,United Kingdom
Summary
Dedicated professional with a strong foundation in customer service and employee training, adept at handling customer complaints and ensuring health and safety compliance. Demonstrates an adaptive communication style, patience, and a positive attitude under pressure, contributing to effective teamwork and collaboration. Committed to continuous learning and quick adaptation to new environments, with a focus on enhancing team performance through responsibility acceptance and multitasking proficiency.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Barista Maestro skilled
Costa Limited
London, City of London
11.2021 - Current
- Performed cash handling duties accurately to maintain financial integrity.
- Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
- Managed high volume orders during peak hours maintaining quality of service.
- Delivered exceptional service to customers for their enjoyment and comfort.
- Demonstrated proficiency in operating espresso machines with precision and care.
- Ensured customer satisfaction by providing top-quality coffee and beverages.
- Maintained cleanliness of the café area whilst preparing orders.
Bartender
Whitbread PLC
London, City of London
11.2019 - 10.2021
- Promoted special events and offers effectively leading to increased footfall on those days.
- Created an inviting atmosphere through friendly interaction with customers.
- Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
- Provided excellent service to customers, resulting in repeat business.
- Maintained a clean and organised bar, enhancing customer satisfaction.
Kitchen staff member
Gourmet Burger Kitchen
City of London, City of London
03.2019 - 11.2019
- Supported chefs by doing daily tasks promptly.
- Followed strict hygiene practices, providing a sanitary kitchen environment.
Education
Bachelor of Business & Management - Business & Mangement
Bath Spa University
Bath 05.2021 - 06.2023
Skills
- Adaptive communication style
- Patience and tolerance
- Positive attitude under pressure
- Team player
- Handling customer complaints
- Health and Safety Compliance
- Customer Service
- New staff training
- Complaint handling
- Adaptable and quick to learn
- Teamwork and collaboration
- Employee training
- Responsibility acceptance
- Multitasking proficiency
Languages
English
Advanced
Portuguese
Intermediate
Hindi
Advanced
Bengali
Native
Affiliations
- Travelling and reading books.
Certification
BIIAB Level 2 award for door supervisors in the privet security industry (Top up).
Timeline
Barista Maestro skilled
Costa Limited
11.2021 - Current
Bachelor of Business & Management - Business & Mangement
Bath Spa University
05.2021 - 06.2023
Bartender
Whitbread PLC
11.2019 - 10.2021
Kitchen staff member
Gourmet Burger Kitchen
03.2019 - 11.2019
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