Joshua Mitchell

• Upheld excellent relationships with regular customers, gaining loyalty and repeat business.
• Provided a welcoming atmosphere to customers, promoting return visits.
• regularly stock rotated to ensure freshness but also compliance with the law
• Assisted in inventory control measures for effective stock management, covered manager doing stock take and ensuring the store ran efficiently in the absence of a manager
• ensured working areas are kept clean and stocked to improve efficiency in the store
• trained new members of staff to high standards
• reviewed customer feedback to see what is going well but more importantly where can be improved and actioning it
• gained knowledge of the products we served to ensure if a customers asks we know the answer and can provide recommendations

AS ABOVE INCLUDING:

Leading a team to ensure the store can be successful.

Leading the team in the absence of a store manager.

Being a key holder.

Leading the team through audits whether it be internal or external.

• Enhanced brand image by offering courteous assistance and support to customers.
• Utilised CRM software effectively to manage and track customer interactions.
• Maintained detailed records of customer interactions for quality assurance purposes.
• Participated in weekly team meetings to discuss ways of improving service delivery.
• Helped customers who called for assistance with building furniture.
• Assisted with providing refunds and exchange of products