Nazlican Kekilli
London,UK
Summary
Professional, well-presented and customer-focused individual with extensive front-of-house experience gained in busy retail environments. Skilled in greeting customers, handling enquiries, resolving issues promptly and providing accurate information with a friendly and confident approach. Brings strong administrative ability, excellent communication and initiative gained through supervisory responsibilities. Highly adaptable, reliable, and committed to creating welcoming experiences for customers, visitors and clients.
Overview
7
7
years of professional experience
Work history
Supervisor / Customer Service Assistant
Yagmur International Supermarket
London
2018.01 - 2025.06
- Served customers, handled enquiries and ensured a friendly, efficient experience at all times.
- Managed store operations during shifts, including customer support, staff coordination and closing procedures.
- Trained new employees, demonstrating best practices in service, communication and store standards.
- Handled daily cash reconciliation, card payments, refunds and till management.
- Maintained a welcoming environment by ensuring tidy counters and stock presentation.
- Responded to customer concerns professionally, ensuring positive outcomes and satisfaction.
- Key Achievements:
- Promoted to Supervisor through consistent performance and customer service excellence
- Improved team efficiency during busy periods by organising responsibilities and prioritising tasks
Education
Level 3 Diploma - Health and Social Care
Westminster Kingsway College
London 2018.01 - 1 2020
Skills
- Front-of-House Customer Service
- Reception Duties & Visitor Assistance
- Professional Phone & Email Communication
- Cash Handling, Till Balancing & Record Keeping
- Team Support & Training New Staff
- Complaint Handling & Customer Resolution
- Time Management & Task Prioritisation
- Confident, Clear and Positive Communication
Languages
English – Native
Turkish – Fluent
Additional Attributes
- Professional telephone manner
- Strong attention to detail
- Works well independently and as part of a team
- Positive, calm and confident under pressure
Timeline
Supervisor / Customer Service Assistant
Yagmur International Supermarket
2018.01 - 2025.06
Level 3 Diploma - Health and Social Care
Westminster Kingsway College
2018.01 - 1 2020