Ava Phillips
Cardiff
Summary
I am a highly organised, professional, and customer-focused individual with six years of experience in fast-paced, front-facing roles. With a strong background in customer service, administrative support, and managing high-volume enquiries, I excel at creating a welcoming first impression and supporting smooth day-to-day office operations. I thrive in busy environments and take pride in delivering an exceptional level of service to colleagues, visitors, and clients. I am eager to bring my proactive approach, attention to detail, and commitment to professionalism to a receptionist role.
Overview
6
6
years of professional experience
Work History
Customer Sales Advisor
Admiral
09.2024 - 09.2025
- Handled a high volume of inbound enquiries, ensuring every customer received a professional and welcoming service.
- Delivered clear, accurate information while resolving queries efficiently, enhancing customer confidence and satisfaction.
- Diligently maintained records and updated internal systems with customer information and policy details.
- Demonstrated strong administrative organisation by managing case notes, call logs, and follow-up actions.
- Assessed customer needs and provided tailored advice, showing strong listening and communication skills.
Customer Service Assistant
Sainsbury's
10.2023 - 08.2024
- Assisted in maintaining store standards by restocking shelves and organising products efficiently for optimal presentation.
- Provided exceptional customer service by addressing inquiries and resolving issues to enhance overall satisfaction.
- Trained new staff members on customer service protocols and store policies to promote consistent service.
- Handled complaints calmly and professionally, providing appropriate solutions to promote customer satisfaction.
- Provided information and guidance that enhanced brand reputation through attentive, helpful service.
Crew Member
McDonald's
09.2019 - 10.2023
- Served high volumes of guests in fast-paced service environments, with exceptional customer care.
- Delivered fast, accurate service for positive customer experience.
- Processed payments efficiently, handling cash, credit card transactions, and providing accurate change.
- Collaborated with team members to ensure smooth service during peak times, demonstrating strong teamwork skills.
- Adhered to health and safety standards while preparing food to guarantee compliance with company standards.
Education
NVQ Level 3 - Professional Business Administration Skills
Cardiff And Vale College
Cardiff, South Glamorgan05.2024
NVQ Level 2 - BTEC Level 2 Business
Cardiff And Vale College
Cardiff, South Glamorgan05.2023
NVQ Level 1 - Work Welsh Qualification
Cardiff And Vale College
Cardiff, South Glamorgan03.2023
NVQ Level 2 - Accountancy
Cardiff And Vale College
Cardiff, South Glamorgan05.2022
GCSEs -
Cardiff High School
Cardiff08.2019
Skills
- Front-of-house customer service
- Telephone and email enquiry handling
- Professional communication (verbal & written)
- Administrative support & filing
- Call management & message taking
- Diary management & scheduling
- Complaint resolution
- IT literate (Microsoft Office, Excel, PowerPoint)
Timeline
Customer Sales Advisor
Admiral
09.2024 - 09.2025
Customer Service Assistant
Sainsbury's
10.2023 - 08.2024
Crew Member
McDonald's
09.2019 - 10.2023
NVQ Level 3 - Professional Business Administration Skills
Cardiff And Vale College
NVQ Level 2 - BTEC Level 2 Business
Cardiff And Vale College
NVQ Level 1 - Work Welsh Qualification
Cardiff And Vale College
NVQ Level 2 - Accountancy
Cardiff And Vale College
GCSEs -
Cardiff High School