Rebecca Clarke
Peterborough,Northamptonshire
Summary
Dedicated professional with expertise in front-of-house customer service, adept at managing booking systems and appointment scheduling. Demonstrates strong organisational and time management skills, complemented by a proven ability to lead teams and handle cash transactions efficiently. Known for a professional and friendly manner, excels in telephone and email communication, problem-solving, and multitasking.
Driven individual with knack for leadership and excellent customer service. Demonstrates strong communication and problem-solving skills, honed through diverse roles in hospitality and retail. Aims to create welcoming atmosphere and enhance customer satisfaction, contributing to success of establishment.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work history
Bar supervisor
The Ship Inn / Punch Pubs
Oundle, Northamptonshire
2024.03 - Current
- Act as a key point of contact for customers, providing a welcoming and professional service.
- Manage bookings through Booking.com, respond to emails, and handle customer enquires.
- Prepare and send invoices, ensuring accuracy and professionalism.
- Process customer payments and handle transaction efficiently using the till.
- Support the organisation and delivery of events including birthdays and functions.
- Liaise with kitchen staff to communicate menus and customer requirements.
- Supervise staff and support smooth day-to-day operations.
- Maintain high standards of customer service in a fast-paced environment.
- Handled difficult customers tactfully, ensuring minimum disruption to other guests.
- Organised stock inventory to prevent shortages during peak hours.
Junior Supervisor & Hospitality Assistant
The Coffee Tavern
Oundle, Northamptonshire
2022.05 - 2024.01
- Delivered high-quality customer service in busy café environments.
- Supervised team members and supported daily operations.
- Handled transactions and customer queries professionally.
- Maintained organisation and efficiency during peak times.
- Guided new staff, enhancing overall productivity.
- Oversaw quality control procedures ensuring maintained product standards at all times.
Education
Diploma of Higher Education - Art and Design
Stamford College
Stamford 2022.09 - 2023.07
GCSEs - Sociology, RE, History, Art, English, Maths and Science
Prince William School
Northampton, Northamptonshire 2017.09 - 2022.06
Skills
- Front-of-house customer service
- Telephone & email communication
- Booking systems & appointment management
- Organisation & time management
- Team leadership & responsibility
- Cash handling (till operation & transactions)
- Problem solving & multitasking
- Professional and friendly manner
References
References available upon request.
Personal Profile
Friendly and reliable individual with strong communication skills and a professional approach to customer interaction. Enjoys working in front-facing roles, assisting people and creating a welcoming environment. Organised, punctual, and confident handling enquiries in person and over the phone. Currently seeking a receptionist role where I can contribute to a positive first impression and develop administrative skills.
Timeline
Bar supervisor
The Ship Inn / Punch Pubs
2024.03 - Current
Diploma of Higher Education - Art and Design
Stamford College
2022.09 - 2023.07
Junior Supervisor & Hospitality Assistant
The Coffee Tavern
2022.05 - 2024.01
GCSEs - Sociology, RE, History, Art, English, Maths and Science
Prince William School
2017.09 - 2022.06