Natalie Stocks
Liverpool,Merseyside
Summary
Dedicated professional with a strong foundation in communication excellence and risk assessment knowledge. Demonstrates decisive decision-making and expertise in training and development, enhancing service delivery through quality assurance checks and KPI management. Experience in employee coaching and mentorship, driving service delivery improvements. Committed to leveraging skills for continued professional growth and organisational success.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work history
Team Leader
YMCA Together
Liverpool, Merseyside
2020.02 - Current
- Assisted in daily operations to ensure timely delivery.
- Streamlined workflow to enhance process efficiency.
- Prioritised tasks based on urgency and importance to optimise workload allocation.
- Facilitated onboarding training for new team members.
- Supported team members in navigating new workflows and challenges.
- Encouraged open communication to promote a positive work culture.
- Coordinated daily tasks to maintain team workflow.
Programme Practitioner
Change Grow Live
Liverpool, Merseyside
2018.09 - 2020.02
- Coordinated aftercare services to aid successful transition into community settings.
- Conducted patient assessments to identify treatment needs and support care provision.
- Delivered educational sessions to enhance community understanding of substance misuse.
Education
Bachelor of Arts - Criminology and Criminal Justice
Edge Hill University
Ormskirk 2014.09 - 2018.08
Level 3 Extended Diploma - Events Management
City of Liverpool College
Liverpool 2012.09 - 2014.08
GCSEs - Mathematics, English Language, English Literature, Science, ICT, Media Studies
Deyes High School
Liverpool 2010.09 - 2012.08
Skills
- Communication excellence
- Risk assessment knowledge
- Decisive decision-making
- Training and Development
- Employee coaching and mentorship
- Service delivery improvements
- Quality assurance checks
- KPI management
Affiliations
- Reading
- Keeping fit and outdoor pursuits
- Cooking
- Travelling
References
References available upon request.
Timeline
Team Leader
YMCA Together
2020.02 - Current
Programme Practitioner
Change Grow Live
2018.09 - 2020.02
Bachelor of Arts - Criminology and Criminal Justice
Edge Hill University
2014.09 - 2018.08
Level 3 Extended Diploma - Events Management
City of Liverpool College
2012.09 - 2014.08
GCSEs - Mathematics, English Language, English Literature, Science, ICT, Media Studies
Deyes High School
2010.09 - 2012.08