ALICIA GARDNER
Manchester
Summary
Driven individual with exceptional organizational skills and talent for customer service. Adept in team leadership and adept in creating seamless workflows. Committed to enhancing customer satisfaction and operational efficiency.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work history
Team leader
The Coffee House
Hyde
2024.04 - Current
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Implemented new working methods which improved overall efficiency of the team operations.
- Improved customer satisfaction through close collaboration with the team.
- Provided comprehensive onboarding training to reduce learning curve for new hires.
- Streamlined workflow for a more efficient process.
- Assisted in stock management, avoiding shortages during peak hours.
- Trained new staff members on coffee-making techniques to maintain standard quality.
- Maintained clean, hygienic workstation for enhanced café environment.
- Adapted quickly to high-pressure situations, ensuring prompt service delivery.
- Produced high-volume coffee orders quickly and accurately, meeting customer demand.
- Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
FOH Team Member
Zizzi Restaurants
Stockport
2023.11 - 2024.03
- Ensure customers are satisfied with service, food drinks etc.
- Making drinks behind the bar including cocktails and hot drinks.
- Running food from the kitchen to customers tables.
- Greeting and seating guests.
- Ensuring customers have a satisfactory time to ensure returns from said customers.
- Kept front of house tidy, including clearing tables of plates, cutlery and glasses, wiping down and setting up for another customer.
Cleaning Operative / Warehouse Operator / Office Assistant
Topspeed Couriers Ltd
2019.07 - 2023.12
- Cleaning operative with duties including ensuring the offices and public areas are kept to a high standard of cleanliness.
- Ensuring that consumables are kept adequately stocked.
- Warehouse operator, working alongside and with Covid-19, ensuring that the testing kits from care homes, personal homes etc. were delivered on time and with care.
- Office Assistant with duties including entering purchase invoices into accounting software XERO, filing and any other duties required to help the operations team.
FOH Team Member
Kfc Clarendon
2023.04 - 2023.07
- Handle customer concerns with compassion and care, seeking positive resolutions to maintain restaurant's reputation.
- Offer guest guidance on current menu selections, advising of accurate allergen information to meet specific customer needs.
- Serve hot food and drinks with care and caution, minimizing risk to staff and customer safety.
- Serve food promptly and carefully, maintaining immaculate quality and presentation standards.
- Keep front-of-house dining areas immaculately clean and tidy, creating positive first impressions and maintaining faultless hygiene standards.
Cleaning Operative
Cotton Bale - Pub
2022.09 - 2022.10
- Cleaning operative including keeping the areas tidy and kept to a high standard of cleanliness.
Education
BTEC - Photography course
South & West Cheshire College
2019.09 - 2021.07
English Language - undefined
Alder High Community School
2019.01 - 2019.12
Skills
- Communication excellence
- Change management experience
- Tolerance and patience
- Knowledge sharing
- Leadership proficiency
- Issue resolution
- Staff management
- Real-time supervision
- Calm under pressure
- Communication skills
- Problem-solving
- Public Relations
- Inventory management
Affiliations
- crochet
References
References available upon request.
Timeline
Team leader
The Coffee House
2024.04 - Current
FOH Team Member
Zizzi Restaurants
2023.11 - 2024.03
FOH Team Member
Kfc Clarendon
2023.04 - 2023.07
Cleaning Operative
Cotton Bale - Pub
2022.09 - 2022.10
BTEC - Photography course
South & West Cheshire College
2019.09 - 2021.07
Cleaning Operative / Warehouse Operator / Office Assistant
Topspeed Couriers Ltd
2019.07 - 2023.12
English Language - undefined
Alder High Community School
2019.01 - 2019.12