ELLIE E A COUCH
Plymouth,Devon
Summary
Aspiring professional with strong communication skills, intelligent digital marketing awareness, and decision-making autonomy. Driven and adaptable, with an aptitude for leadership, offering strong analytical and problem-solving skills with a keen eye for detail.
Offering a strong foundation in excellent customer service and collaborative teamworking. Ability to work well under pressure, prioritising effectively to meet deadlines. Knowledgeable in handling diverse tasks in fast-paced environments while maintaining a positive attitude.
Ready to use and develop skills in principle Microsoft IT programmes, with working knowledge of Excel, Word, and Gantt charts.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Team Leader
Kingfisher Fish & Chips
Plymouth
04.2021 - 04.2025
- Provide friendly and attentive service by promptly responding to customer enquiries and processing order requests via incoming calls and face to face
- Handling complaints calmly and professionally
- Operating tills in line with cash handling procedures
- Deep cleaning equipment and food preparation areas
- Ensure excellent health and hygiene practices are followed to minimise risk to the public
- Responsible for managing the front of house team members to provide seamless service to customers
- Mentor & train junior team members to ensure high standards are maintained
Customer Assistant - Christmas Temp role
Boots UK
Plymouth
12.2022 - 12.2022
- Providing a friendly and attentive service by responding to customer enquiries and supporting customers when seeking specific products and gifts
- Adapting in a fast paced, busy environment over the Christmas period
- Ensuring stock is full and well presented at all times so that the store satisfies the customers
- Operating tills in line with different payment method procedures
- Supporting other areas of the store when needed in peak times such as the tills
- Able to develop my customer service skills and gain further experience in retail whilst working with new people
Marketing Assistant (work experience placement)
Simple Media Marketing Agency
Newton Abbott
10.2021 - 10.2021
- First hand exposure to the field of commercial Marketing enabling me to experience the following business areas:
- On-set filming of commercials for Speedwell Kia
- Reviewing client social media platforms and profiles
- Voice-over recording for television adverts
- The process and planning required for developing a marketing strategy and campaigns operating across various industries
Biomedical Scientist (work experience placement)
University of Plymouth
Plymouth
07.2019 - 07.2019
- Collaborative exercise working as a team of researchers to explore a field of biomedical science to produce a presentation to our peers
- This experience taught me:
- To quickly adapt to working effectively in a team of strangers
- Establish our strengths and weaknesses before embarking on task distribution
- To support and assist others less able or knowledgeable
- Increased my confidence by working with others I am unfamiliar with
- Aided my maturity by placing me outside my comfort zone and challenging my perceptions on university life and subject matter
Education
BSc (Hons) - Marketing Degree
University of Plymouth
09.2022 - 04.2025
GCSE’s - Achieved - English Lit, English Lang, Maths, History, Combined Science, Spanish, BTEC Engineering, BTEC Business Enterprise
Plympton Academy (Formally Ridgeway School)
Plymouth 09.2018 - 06.2020
A-Levels - BTEC Business, English, Psychology
Plympton Academy (Formally Ridgeway School)
Plymouth 09.2020 - 08.2022
Google Analytics Certification - undefined
Skills
- Communication excellence
- Digital marketing awareness
- Decision-Making autonomy
- Decisive decision-making
- Tolerance and patience
- Crisis handling acumen
- Microsoft Excel
- Task prioritising
- Team supervision
- Gantt charts
- Real-time supervision
- Employee coaching and mentorship
- Customer Service
- Health and Safety Compliance
- Interpersonal communication
- Cultural awareness
- Conflict Resolution
Custom
AVAILABLE ON REQUEST
Timeline
Customer Assistant - Christmas Temp role
Boots UK
12.2022 - 12.2022
BSc (Hons) - Marketing Degree
University of Plymouth
09.2022 - 04.2025
Marketing Assistant (work experience placement)
Simple Media Marketing Agency
10.2021 - 10.2021
Team Leader
Kingfisher Fish & Chips
04.2021 - 04.2025
A-Levels - BTEC Business, English, Psychology
Plympton Academy (Formally Ridgeway School)
09.2020 - 08.2022
Biomedical Scientist (work experience placement)
University of Plymouth
07.2019 - 07.2019
GCSE’s - Achieved - English Lit, English Lang, Maths, History, Combined Science, Spanish, BTEC Engineering, BTEC Business Enterprise
Plympton Academy (Formally Ridgeway School)
09.2018 - 06.2020
Google Analytics Certification - undefined
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