Natalia Croft
Eastleigh,Hampshire
Summary
Resourceful Registered Manager & Head of Department offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to creating a safe, nurturing environment that promotes healing and recovery for children and young people. Highly committed with hardworking mentality to maintain quality of services while achieving positive outcomes.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work history
Registered Manager & Head of Department
Sportfit Support LTD
Southampton , Hampshire
2024.04 - Current
- Line managing 10 Support Managers, 2 Deputies and overseeing 60 support workers.
- Overseeing and reconciling KPI's for supported accommodation department
- Overseeing 45 properties housing on average 70 children and young adults (Post 16 & Post 18 Provision) over 120 mile radius
- Led as the Designated Safeguarding Lead and completed on call shifts as DSL for Supported Accommodation and Children Homes
- Actively leading the service and ensured staff, children and business as a whole remain compliant as per OFSTED regulations.
- Supported a number of children and young people who suffered from physical and psychological trauma including UASC.
- Successfully submitted Tender Applications for contracts with Local Authorities
- Worked in partnership wit Police, YOT, Willow Team and Local Authorities.
- Managed departments budgets in order to maximise effectiveness
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Streamlined processes to improve and optimise office operations.
- Increased occupancy by planning and leading facility expansion.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Delivering KPI's and Trading Reviews to the Board of Investors
- Coached and trained staff to ensure objectives are met and staff is up skilled.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Managed and reviews children's support plans, risk management plans and other crucial documentation
Business & HR Manager
Tiny Toes Nursery
Ramsey, Hampshire
2022.10 - 2024.02
- Reduced financial discrepancies by improving documentation and reporting accuracy for budget and operational controls.
- Planned, organized and managed recruitment, vetting and selection processes, consistently meeting budget targets and recruitment goals.
- Managed invoicing & complaint system for 195 clients, actively adapting it to best suit service delivery
- Processed payroll for 30 employees.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Reviewed service delivery issues and implemented corrective action plans, enhancing operational efficiency.
- Identified and closed new business opportunities through strategic networking, enhancing valuable client bases.
- Introduced benefits programmes to promote well-being, from self-defence sessions, employee of the month schemes and welling advocacy
Scheme Manager
MHA Communities
Hart and Rushmore, Hampshire
2020.05 - 2022.10
- Managed membership and risk assessment for 280 members and 44 volunteers
- Reduced financial discrepancies by improving documentation and reporting accuracy for budget and operational controls.
- Recruited, vetted, trained and supervised 6 staff members and 49 volunteers since 2020
- Managed scheme budget and financial records and conducted monthly and yearly accounts reconciliation
- Improved long-term prospecting, strategy development and customer engagement by implementing successful growth strategies.
- Specialized in supporting and improving delivery of effective social care activities to service users suffering from loneliness and isolation
- Independently managed recruitment, employee motivation and training.
Education
NVQ Level 5 - Children, Young People and Families Management
Impact Futures
Southampton 2023.10 - 2025.06
Master of Science - Economic Crime and International Criminal Justice
University of Portsmouth
Portsmouth, POR2022-08
Bachelor of Science - Criminology and Forensic Science
University of Portsmouth
Portsmouth2020-07
Skills
- OFSTED Regulatory Knowledge
- Project Management
- Business Planning
- Networking
- Critical thinking
- Safer Recruitment
- Safeguarding
- Conflict management
- Strategic planning
- Staff Management
- tender Applications
- Financial Management
- Coaching and mentoring
- Investigation & disciplinary Proceeding
- Social care legislation
- Multidisciplinary coordination
Affiliations
- Horse riding
- Reading
- Gaming
- Cosplay
Languages
Polish
Native
Accomplishments
Won Award from Tristone Healthcare for Growth and Collaboration & Doing the Right Thing
Tristone Gemstones Buisness of the Year Award
Finalists of National Children and Young People Awards for Supported Accommodation Team
Timeline
Registered Manager & Head of Department
Sportfit Support LTD
2024.04 - Current
NVQ Level 5 - Children, Young People and Families Management
Impact Futures
2023.10 - 2025.06
Business & HR Manager
Tiny Toes Nursery
2022.10 - 2024.02
Scheme Manager
MHA Communities
2020.05 - 2022.10
Master of Science - Economic Crime and International Criminal Justice
University of Portsmouth
Bachelor of Science - Criminology and Forensic Science
University of Portsmouth