Emma Louise Thomas

In the role of Registered Manager I am always kept busy with the day to day running and management of the two, Ofsted regulated residential provisions. I ensure that the homes meet the standards and expectations of their Statement of Purpose and are fully compliant with legislative and regulatory requirements. As the registered Manager, it is my responsibility to safeguard and promote the general welfare of all the young people we support, and for all to achieve the best outcomes for them.

I currently work in the homes and lead by example to maintain a competent, motivated and confident staff team offering guidance and support to staff at all levels.

Within my daily role and tasks I,

• Identified issues, analyzed information and provided solutions to problems.
• Offered friendly and efficient care and support for all young people and there families, along with handling challenging situations with ease.
• Have been consistently achieved a rating of “Good“ following
• Actively listened to young peoples requests, confirming full understanding before addressing concerns, issues and needs
• Worked with young people and their educational placements to understand and develop skills and systems that ensures that their needs and wishes are met, by us providing an excellent service.
• Maintained excellent attendance record, consistently arriving to work on time.
• Participated in team-building activities to enhance working relationships.
• Onboarded new temps by entering employee information into systems.
• Worked flexible hours across night, weekend and holiday shifts.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Successfully maintained clean, valid driver's license and access to reliable transportation.
• Led projects and analyzed data to identify opportunities for improvement.
• re opened a home that had been closed for a number of years
• gave general oversight to four of the homes with in the group, due to a well established member of the team left her role as Registered Manager.
• Supported transitions and assessments for new young people to join our homes, along with supporting young people moving on from our service.
• Advocated for all young people in our care.
• Supported and attended all young peoples meetings and appointments, or ensured that there is a member of staff on duty that can support such appointments.
• Attended multi-Agencey meetings, and or training when appropriate.
• Supported, developed and maintained family time, in accordance to individuals care orders and Local Authority placement plans.
• Been involved in the allocation of staff, which includes the writing of rotas, facilitating training, annual leave and sickness.
• completed all mandatory training, long with supporting others to complete their training as part of their induction or as annual refreshers.
• Been responsible for weekly budgets, that include the house hold and individuals personal budgets.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Maintained energy and enthusiasm in fast-paced environment.
• Increased customer satisfaction by resolving issues.
• Used Microsoft Word and other software tools to create documents and other communications.
• Delivered quality care to children and young people placed at various locations within specific timeframes, such as
• Collaborated with team members to achieve target results, such as updating care plans, protocols and Risk assessments
• Adhered to social distancing protocols and wore mask or face shield, as I worked through the pandemic and even self isolated within the home during lock down, following the advise given at the time.

• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Prepared variety of different written communications, reports and documents.
• Developed team communications and information for meetings.
• Led projects and analyzed data to identify opportunities for improvement.
• Handled many calls per day to address issues, inquiries and concerns.
• Identified issues, analyzed information and provided solutions to problems.
• Saved money and resources by implementing cost-saving initiatives that addressed long-standing problems.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Created plans and communicated deadlines to complete projects on time.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Onboarded new temps by entering employee information into systems.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Worked flexible hours across night, weekend and holiday shifts.
• Collaborated with team members to achieve target results.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Adhered to social distancing protocols and wore mask or face shield.

Uk Electronics was my families business and over the years i would help them out when they needed help and support, covering holidays sickness or when big orders came in I was part of the quality and test team to ensure the delivery dates were met.

• Supported office manager with proactive correspondence management, document coordination and customer relations.
• Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
• Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
• Trained new employees on administrative procedures, company policies and performance standards.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Tracked office supplies and restocked low items to keep team members on-task and productive.
• Produced high-quality communications for internal and external use.
• Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
• Delivered clerical support by handling range of routine and special requirements.
• Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
• Assisted with coordination and hosting of company events.
• Interacted with customers by phone, email or in-person to provide information.
• Maintained open communication with customers to foster positive relations and provide updates on issues.

• Handled several calls per day to address customer inquiries and concerns.
• Conducted research, gathered information from multiple sources and presented results.
• Participated in team-building activities to enhance working relationships.
• Used coordination and planning skills to achieve results according to schedule.
• Monitored company inventory to keep stock levels and databases updated.
• Maintained energy and enthusiasm in fast-paced environment.
• Collaborated with team members to achieve target results.
• Drove operational improvements which resulted in savings and improved profit margins.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Created plans and communicated deadlines to complete projects on time.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Developed and maintained courteous and effective working relationships.
• Carried out day-to-day duties accurately and efficiently.
• Onboarded new temps by entering employee information into systems.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Identified issues, analyzed information and provided solutions to problems.
• Increased customer satisfaction by resolving issues.
• facilitated Ofsted visits
• Completed supervisions, appraisals and attended team meetings
• responsible for all health and safety issues

The supply list was in operation with may councils, this has since been superseded by the use of bank staff or agencies providing short term and on the day cover for schools. I was on the list and when available between holiday seasons and other part time posts, I would pick up. Shifts with the local authority.

I was able to visit one of the special schools in the area, that i had been placed at as part of my training when completing my NNEB, National Diploma in Nursery Nursing. This then led to several temporary contracts, where i would be providing cover for regular members of the e staffing team to take their maternity leave.

I had a varied role and completed many different tasks and duties throughout the school day such as :

• Applied specialized teaching techniques to reinforce social and communication skills.
• Prepared learning materials, helping teachers prepare for daily instruction.
• Supported student learning objectives through personalized and small group assistance.
• Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
• Maintained safety and security by overseeing students in recess environments.
• Created lesson materials, visuals and digital presentations to supplement lesson plans.
• Handed out classroom materials, like pencils, paper and crayons.
• Provided mobility and personal care support to students with physical limitations.
• Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
• Monitored student actions and applied established interventions to redirect behavior and resolve conflicts.
• Escorted students to different school locations to provide ongoing assistance.
• Interacted physically and verbally with students throughout each day.
• Worked with students in home environments using tailored behavioral plan.
• Supported teacher in development of individual learning strategies.
• Collaborated with teacher to create customized classroom environment integral to students' needs.
• Maintained positive attitude and affirmatively communicated with each student.
• Provided support to help students with special needs learn and grow.
• Contacted parents to discuss student progress and set up meetings.

Again this had been a placement on my NNEB, vocational course, as I came to the end of my placement, I was also coming the end of my two year course, I was offered the opportunity to complete an application form, which led to me being offered a post at the Greenmount Nursery.

My role was varied, and included some of the following tasks:

• Created safe and engaging learning environment for groups of diverse children with various learning styles.
• Provided one-on-one and peer group tutoring on core subjects for children aged [Number] to [Number].
• Worked with [Type] students to provide both individual and group tutoring on core subjects.
• Prepared group activities to enhance socialization, communication and problem-solving skills for children.
• Planned and managed learning-focused, imaginative and play-oriented activities for [Type] children.
• Consulted with families to discuss activities and behaviors of each child.
• Worked with children individually and in groups to teach social, communicative and problem-solving skills.
• Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
• Developed lessons and activities to promote children's physical and emotional development.
• Kept areas clean, organized and stocked and sanitized surfaces and toys.
• Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
• Helped children develop motor skills in preparation for preschool and reception class at school.
• Logged information regarding naps, feedings and any medications administered.
• Used positive reinforcement techniques to promote patience and other good behaviors in children.
• Instructed children in crafts and other activities to promote gross and fine motor skills.
• Selected appropriate stories based on ages of children and teachable moments, read to groups and promoted discussions based on content.
• Handled daily administrative tasks efficiently to minimize time away from children.