Expert in providing efficient and friendly service in bustling bar environments, enhancing guest satisfaction and team collaboration.
Overview
3
3
years of professional experience
Work History
Floor/ Bar staff
Revolution Bars
11.2024 - 01.2026
Ensured all tables in the bar were set and ready for new customers, providing a welcoming environment for their arrival.
Collected and processed food and drink orders, delivering them promptly to customers.
Provided drink service to customers, both at the bar and through the company app.
Collected and washed glasses throughout the floor, maintaining cleanliness and ensuring all items were ready for use.
Cleaned bar of discarded items and wiped up spills and any other messes without delay.
Worked well within cohesive team to create friendly atmosphere customers enjoyed.
Adapted to busy periods by efficiently managing multiple customer orders simultaneously to ensure no prolonged wait times.
Processed payments efficiently, using cash registers and card payment systems accurately.
Washed and put away glassware after customer use, maintaining a ready stock for customer use.
Maintained cleanliness and hygiene in bar area, keeping to health and safety regulations.
Kept supply of snacks and food items at bar to serve customers.
Processed cash, credit card and voucher payments to keep to fast process.
Maintained calm and professional attitude whenever dealing with complaints for bellow standard customer service.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Maintained high speed of service during peak hours
Kept bar stocked and organised for easy access and quick service to customers.
Warehouse Operative
Staffline
07.2024 - 03.2025
Carried out day-to-day warehouse duties with care and attention, maintaining compliance with safety standards.
Assisted team members with picking, packing and processing tasks to increase overall warehouse efficiency.
Understood warehouse product placement, making sure we had efficient picking and packing services.
Maintained cleanliness and organisation in the warehouse to uphold a safe working environment.
Transferred materials weighing up to 10kg above head using safe manual lifting techniques.
Assisted in the training of new warehouse operatives, sharing knowledge and best practices.
Operated equipment to move heavy materials and consistently followed health and safety standards.
Identified and reported equipment malfunctions to maintenance team.
Crew member
Michael wisher
09.2022 - 03.2025
Whilst working at this agency I had multiple different responsibilities depending on the jobs.
Served hot and cold food and drinks, including alcoholic beverages, in high-paced stadium environments and private events like Christmas and summer parties.
Delivered fast, accurate service for positive customer experience.
Processed payments efficiently, handling cash, credit card transactions, and providing accurate change.
Employed multitasking skills to switch fluidly between various activities and cope with high demand.
Advised customers on menu items, took orders and processed payments.
Maintained excellent team relationships by going the extra mile to assist colleagues needs and requests.
Operated industrial dishwashers during busy service periods.
Retail volunteer
Brittish heart foundation
03.2023 - 07.2023
My role as a volunteer at the job was to help out on the shop floor in any way I could, from helping costumers try and find what they're looking for to working on the till to taking customers payments or making sure that the floor was as tidy as it could be.
Organised back-stock and ensured the stock room was kept orderly for easy access to merchandise.
Stocked shelves and maintained presentation of merchandise, adhering to visual merchandising standards.
Processed sales efficiently, gained experience with handling cash and card payments with accuracy.
Assisted customers in locating merchandise, providing product knowledge to enhance shopping experience.
Maintained cleanliness and safety in all areas of the store ensuring the site was at a clean standard at all times.
Managed fitting rooms, ensuring items were returned to the shop floor promptly and kept in good condition.
Education
Certificate of Higher Education - Business
University of Wales Trinity Saint David
Birmingham
2027
Level 2 city & guilds electrical qualification - Electrical Engineering
Nottingham college highfields
Nottingham
12.2024
Skills
Customer service
Team collaboration
Time management
Payment processing
Conflict resolution
Equipment operation
Communication
Drink pouring
Patience with customers
Till and cash handling
Verbal communication
Patience and tolerance
Efficient multitasking
Bar cleaning and maintenance
Flexible working hours
Bartending
Customer relations
Timeline
Floor/ Bar staff
Revolution Bars
11.2024 - 01.2026
Warehouse Operative
Staffline
07.2024 - 03.2025
Retail volunteer
Brittish heart foundation
03.2023 - 07.2023
Crew member
Michael wisher
09.2022 - 03.2025
Certificate of Higher Education - Business
University of Wales Trinity Saint David
Level 2 city & guilds electrical qualification - Electrical Engineering