

Dynamic and adaptable professional with a strong foundation in customer service and hospitality. Demonstrates expertise in complaint handling, specialist product training, and effective sale techniques. Proficient in POS systems operation, display setup, and restocking, ensuring seamless restaurant operations. Skilled in bartending basics and waitressing, with a deep knowledge of food and beverage services. Adept at building customer rapport through active communication and listening skills. Committed to maintaining high standards of service while managing continuous foot traffic efficiently.
In my current role, I serve food and drinks at both the bar and on the floor, providing exceptional customer service to patrons. My responsibilities include maintaining kitchen cleanliness (potwash), cleaning tables and glasses, taking orders, resolving complaints, and processing payments through cash and card. I also upheld company policies during shifts for compliance purposes, supported inventory checks for accurate record keeping and maintained high standards of personal presentation, reflecting positively on business image.
Temporary Summer Position Operated as a packing operative, efficiently packing fruit boxes to order and preparing them for shipping. Demonstrated strong attention to detail and maintained a high level of physical performance. I also adapted swiftly to different work shifts, proving reliability and commitment, minimised damage during transit for customer satisfaction and reduced waste by efficiently using packaging materials.