Naomi Ford

Results-driven Transformation Programme Manager with 15+ years of experience leading large-scale IT transformation and change management projects in retail, hospitality, and healthcare sectors. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

• Strategic Leadership: Spearheaded a £20 million IT transformation program for Whitbread, enhancing operational efficiency across multiple sites and delivering the project on time and within budget.
• Governance & Compliance: Led the successful cloud transition of Boots UK's Pharmacy Management System, ensuring full compliance with NHS requirements and maintaining operational continuity across 2,400 pharmacies.
• Stakeholder Engagement: Established and led a Women in Tech chapter at Whitbread, driving diversity, inclusion, and innovation within the organisation.
• Operational Efficiency: Implemented cost-saving initiatives at Boots UK, achieving £1 million in annual savings and reducing delivery times by 46% within the Online Pharmacy division.

• MSP Practitioner – Programme Management | Axelos | 2021
• Introduction to Service Management | ITIL4
• NVQ III Business Management

MSP Practictioner