Najma Saed
Summary
I am a confident and self-motivated student with a strong work ethic and a genuine passion for delivering excellent customer service. Currently perusing a career studying Human Resources and management undergraduate degree at Roehampton university, I bring energy, reliability, and effective communication skills to every task. Whether supporting customers in a fast-paced environment or providing compassionate care, I thrive in people-focused roles and am quick to learn new skills. Eager to gain hands-on experience and make a positive impact while continuing to grow professionally.
Overview
6
6
years of professional experience
Work history
Customer services advisor
Boots Opticians
12.2024 - 07.2025
- Delivered excellent customer service by handling appointment bookings, prescription queries, and product advice for Boots Opticians clients via phone and email.
- Used internal systems to manage patient records, update customer details, and coordinate with in-store teams for seamless service delivery.
- Resolved customer concerns and complaints with empathy and professionalism, maintaining high satisfaction.
- Maintained in-depth knowledge of optical products and promotions to support customers with tailored recommendations and accurate information.
- Consistently met targets by effectively handling high volume of calls daily.
Floor Walking
University of Coventry Hospital
06.2024 - 07.2024
- Built and maintained productive client relationships to maintain satisfaction and loyalty.
- Provided exceptional customer care to uphold brand standards and reputation.
- Resolved customer concerns promptly to maintain satisfaction.
- Answered user queries regarding computer hardware and software operation.
- Trained staff to navigate systems and update databases.
- Answered user questions about hardware and software operation to help resolve problems.
Support Worker/Live In Care
Allure Care
08.2022 - 04.2024
- Provided 24/7 and one-to-one support for clients with variety of personal needs.
- Administered medication safely following care plans and protocols.
- Supported personal care, meal prep, companionship, and housekeeping.
- Maintained dignity, privacy, and comfort at all times.
Customer sales assistant
Sainsbury
03.2019 - 02.2022
- Customer queries.
- Time management.
- Working in a team and independently.
- Restocked shelves and maintained clean, organised aisles.
- Handled money and refunds with care and accuracy.
Education
7 GCSE’s - maths, English
cotham secondary school
Foundation year certificate - health and social care
Leeds trinity university
BSc degree - Human Resources and management
Roehampton University
Custom
- Staying active through long walks and exploring new places.
- Watching K-dramas for inspiration and cultural insights.
References
References available upon request.
Timeline
Customer services advisor
Boots Opticians
12.2024 - 07.2025
Floor Walking
University of Coventry Hospital
06.2024 - 07.2024
Support Worker/Live In Care
Allure Care
08.2022 - 04.2024
Customer sales assistant
Sainsbury
03.2019 - 02.2022
Foundation year certificate - health and social care
Leeds trinity university
BSc degree - Human Resources and management
Roehampton University
7 GCSE’s - maths, English
cotham secondary school
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