Cody Heath
Northampton,Northamptonshire
Summary
Polite and professional person with strong communication and multitasking skills, focusing on resolving customer concerns and enquiries. Skilled at accurately documenting call details, preparing reports and organising documentation. Offers helpful answers and relevant information to retain business.
Overview
3
3
years of professional experience
Work History
Customer services advisor
PrePay Technologies Ltd
Swindon, Wiltshire
07.2023 - 07.2024
- Consistently met targets by effectively handling high volume of calls daily.
- Utilised effective listening skills whilst interacting with customers to understand their needs better.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Handled customer queries via telephone and email, ensuring clear communication.
Retail assistant
Primark
Swindon, Wiltshire
04.2023 - 07.2023
- Handled transactions, maintaining accurate till records.
- Assisted in stock replenishment to maintain store appearance.
- Supported team members for improved operational efficiency.
- Took interest in customers' needs and concerns to provide thoughtful advice and product recommendations.
Retail assistant
One Beyond Retail Ltd
Swindon, Wiltshire
05.2021 - 04.2023
- Helped customers obtain specialised help for refunds and exchanges.
- Requested and checked customer IDs at checkout for age-restricted products.
- Organised displays to promote inventory and encourage customer purchases.
- Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
Education
Bachelor of Science - Esports
University of Northampton
Northampton 09.2024 -
BTEC - Esports
New College Swindon
Swindon 09.2021 - 06.2023
GCSEs -
Lydiard Park Academy
Swindon 09.2015 - 07.2020
Skills
- Conflict resolution
- Technical support capability
- Query resolution
- Customer needs analysis
- Data confidentiality
- Office 365 usage
- Jira
- Problem-solving
Accomplishments
eSports business pitch winner 2022 - awarded by New College Swindon
References
References available upon request.
Timeline
Bachelor of Science - Esports
University of Northampton
09.2024 -
Customer services advisor
PrePay Technologies Ltd
07.2023 - 07.2024
Retail assistant
Primark
04.2023 - 07.2023
BTEC - Esports
New College Swindon
09.2021 - 06.2023
Retail assistant
One Beyond Retail Ltd
05.2021 - 04.2023
GCSEs -
Lydiard Park Academy
09.2015 - 07.2020
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