Kajus Zebrauskis
Leeds,North Yorkshire
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Attentive administrative team member organised in managing enquiries and documents. Prompt in handling communications and developing resolutions for diverse concerns. Thorough and detail-oriented in following procedures.
Overview
1
1
year of professional experience
2
2
years of post-secondary education
Work history
Customer services advisor
Evri
Leeds, North Yorkshire
2022.10 - 2023.10
- Offered detailed advice on product and service benefits.
- De-escalated objections and disputes professionally to maintain customer satisfaction.
- Offered prompt solutions to maintain customer satisfaction.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Assisted customers with varying questions using product knowledge and service expertise.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Processed inbound customer calls, providing information on service or product upgrades
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
Education
GCSEs - Computer Science
2019.03 - 2021.07
Skills
- Customer experience
- Office 365 usage
- Transaction processing
- Record maintenance
- Data confidentiality
- Payment processing
- CRM implementation
- Customer care
- IVR implementation
- Customer retention
Timeline
Customer services advisor - Evri
2022.10 - 2023.10
Leeds City College - GCSEs, Computer Science
2019.03 - 2021.07