Naima Islam
Filton, Bristol,South Gloucestershire
Summary
Dedicated professional with a strong foundation in disability awareness and effective communication. Demonstrates empathy for clients while maintaining professional boundaries, ensuring reliable and trustworthy service. Committed to leveraging skills to enhance client support and advocacy.
Overview
4
4
years of professional experience
Work history
Support worker
Dr Hedvig Karteszi
Bristol
2024.11 - Current
- Provided companionship during outings contributing to an active social life for clients.
- Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
- Implemented care plans set out by healthcare professionals leading to improved patient well-being.
- Actively listened to client concerns thus creating a comforting environment.
Call centre agent
WeAnswer
Chippenham, Wiltshire
2020.12 - 2023.12
- Initiated upselling techniques during calls; generating additional revenue for the company.
- Performed data entry tasks to keep records up-to-date and organised.
- Fulfilled administrative duties such as filing, copying and faxing documents when required.
- Handled sensitive personal data responsibly whilst maintaining confidentiality.
Education
Bachelor of Arts - Business Management and Economics
Bristol UWE (University of the West of England)
Bristol 2022.09 -
A-Levels - Economics
Sheldon School
Chippenham, Wiltshire 2018.09 - 2020.06
A-Levels - English Language
Sheldon School
Chippenham 2018.09 - 2020.06
A-Levels - Psychology
Sheldon School
Chippenham, Wiltshire 2018.09 - 2020.06
GCSEs - English Literature
Sheldon School
Chippenham, Wiltshire 2013.09 - 2018.06
GCSEs - English Language
Sheldon School
Chippenham, Wiltshire 2013.09 - 2018.06
GCSEs - Religious Studies
Sheldon School
Chippenham, Wiltshire 2013.09 - 2018.06
GCSEs - Chemistry
Sheldon School
Chippenham, Wiltshire 2013.09 - 2018.06
GCSEs - Physics
Sheldon School
Chippenham, Wiltshire 2013.09 - 2018.06
GCSEs - Biology
Sheldon School
Chippenham, Wiltshire 2013.09 - 2018.06
GCSEs - German
Sheldon School
Chippenham, Wiltshire 2013.09 - 2018.06
GCSEs - Physical Education
Sheldon School
Chippenham, Wiltshire 2013.09 - 2018.06
GCSEs - D&T: Resistant Materials and Technology
Sheldon School
Chippenham, Wiltshire 2013.09 - 2018.06
GCSEs - Mathematics
Sheldon School
Chippenham, Wiltshire 2013.09 - 2018.06
Skills
- Empathy for clients
- Professional boundaries understanding
- reliable and trustworthy
- Disability awareness
- Effective communication
References
References available upon request.
Timeline
Support worker
Dr Hedvig Karteszi
2024.11 - Current
Bachelor of Arts - Business Management and Economics
Bristol UWE (University of the West of England)
2022.09 -
Call centre agent
WeAnswer
2020.12 - 2023.12
A-Levels - Economics
Sheldon School
2018.09 - 2020.06
A-Levels - English Language
Sheldon School
2018.09 - 2020.06
A-Levels - Psychology
Sheldon School
2018.09 - 2020.06
GCSEs - English Literature
Sheldon School
2013.09 - 2018.06
GCSEs - English Language
Sheldon School
2013.09 - 2018.06
GCSEs - Religious Studies
Sheldon School
2013.09 - 2018.06
GCSEs - Chemistry
Sheldon School
2013.09 - 2018.06
GCSEs - Physics
Sheldon School
2013.09 - 2018.06
GCSEs - Biology
Sheldon School
2013.09 - 2018.06
GCSEs - German
Sheldon School
2013.09 - 2018.06
GCSEs - Physical Education
Sheldon School
2013.09 - 2018.06
GCSEs - D&T: Resistant Materials and Technology
Sheldon School
2013.09 - 2018.06
GCSEs - Mathematics
Sheldon School
2013.09 - 2018.06