Nadia Sheila McDonald
Burnside
Summary
Passionate Counselling Graduate with a Bachelor of Science in Counselling and HNC and HND qualifications, committed to promoting emotional wellbeing through person-centred support. Completed 100 hours of supervised counselling practice, honing skills in active listening, empathy, and effective therapeutic relationship-building. Developed strong interpersonal and problem-solving abilities through diverse employment experiences, alongside a dedication to professional boundaries and collaboration within community support initiatives.
Overview
8
8
years of professional experience
Work History
Front of House Team Member
Greggs Bakery
Glasgow
12.2022 - Current
- Provided warm, friendly welcome to visitors, maintaining an excellent first impression.
- Handled customer complaints with empathy and professionalism, resolving issues to the satisfaction of all parties involved.
- Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
- Processed payments accurately, including cash, card transactions, and splitting bills as requested.
Student Counsellor
LCCC
Glasgow
02.2024 - 07.2025
- Counselled low-risk clients 1 on 1, addressing educational, personal, and behavioural challenges to facilitate their growth.
- Engaged with clients using a person-centred approach, respecting their perspectives and empowering them to discover solutions.
- Conducted counselling using a wide range of methods, including face-to-face, phone, live chat and Zoom.
- Provided warm, welcoming, and companionable service, empathising with diverse clients to build trust and support their needs.
- Maintained confidential therapy session records, ensuring adherence to professional ethical standards and data protection regulations for client safety.
- Kept detailed records up to date, maintaining strict confidentiality to safeguard clients.
Nursery Volunteer
The station house
Glasgow
08.2022 - 06.2023
- Completed two-month placement in nursery, gaining practical experience in early childhood education.
- Developed patience and confidence while engaging with excitable children in nursery setting.
- Learned health and safety protocols during training sessions, especially during coronavirus pandemic.
Front of House Team Member
KFC East Kilbride
Glasgow
01.2019 - 12.2022
- Greeted guests upon arrival, offering immediate assistance and providing a welcoming atmosphere.
- Provided warm, friendly a warm, friendly welcome to visitors, maintaining an excellent first impression.
- Engaged customers through attentive service, facilitated financial transactions, and maintained hygiene standards to enhance guest experience.
- Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
- Completed training programmes to acquire essential skills, ensuring competence in customer service and operational procedures.
Education
Bachelor of Science - counselling
Leeds Beckett University
Leeds01-2026
Higher National Diploma - counselling
South Lanarkshire College
glasgow01-2024
SVQ Level 1 - counselling addiction
South Lanarkshire College
glasgow01-2024
HNC Counselling - counselling
South Lanarkshire college
glasgow06-2023
HNC Childhood Practice -
South Lanarkshire School
East Kilbride, Glasgow06-2021
Skills
- Cash handling accuracy
- Customer service
- Client engagement
- Teamwork
- Clear communication
- Listening attentively
- Empathy towards customers
- Patience and tolerance
- Stress management
- Positive and approachable
Custom
Available upon request
Timeline
Student Counsellor
LCCC
02.2024 - 07.2025
Front of House Team Member
Greggs Bakery
12.2022 - Current
Nursery Volunteer
The station house
08.2022 - 06.2023
Front of House Team Member
KFC East Kilbride
01.2019 - 12.2022
Bachelor of Science - counselling
Leeds Beckett University
Higher National Diploma - counselling
South Lanarkshire College
SVQ Level 1 - counselling addiction
South Lanarkshire College
HNC Counselling - counselling
South Lanarkshire college
HNC Childhood Practice -
South Lanarkshire School