Nabila Akhtar Nieblas
Manchester ,Lancashire
Summary
Aspiring agent with strong communication and interpersonal skills gained through coursework, customer service and leadership experiences.Looking to develop career as agent and bring value to professional organisation.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
Work history
Visa Documentation Agent
TLS CONTACT
Manchester , United Kingdom
10.2019 - Current
- Working with government to provided visa and consular services on their behalf.
- Following and established and defined filling and administration process guided by a computer based system.
- Ensure engagement with applicants providing a first-class service and positive customer service
Team Leader
McDonald's
Manchester, United Kingdom
10.2015 - 09.2019
- Recognised exceptional individual performance for improved motivation.
- Led and managed administrative staff to maintain smooth daily shitf.
- Oversaw facility maintenance and allocated needed resources to meet standards. Coaching and mentoring.
- Communicating goals and targets.
- Setting objectives.
- Sharing feedback.
Receptionist
Hotel Beatriz Palace
Malaga , Spain
07.2014 - 09.2014
- Managed bookings using Booker software to schedule, cancel and re-arrange appointments.
- Reduced waiting times through effective time and resource management.
Administrative assistant
Ayuntamiento de Fuengirola
Malaga, Spain
05.2013 - 10.2013
- Processed new customer orders, coordinated related documentation and adjusted account balances.
- Managed physical and digital correspondence while keeping information private and secure.
- Contributed to harmonious and productive office environment by building positive relationships with coworkers.
Customer service
Burger King
Malaga, Spain
07.2011 - 09.2012
- Provided outstanding customer service.
- Cashier
- Provided exceptional customer service, exceeding customer expectations.
Education
Lower Secondary education -
IES LOS BOLICHES
MALAGA SPAIN 09.2007 - 08.2012
GCSEs - COLLEGE
IES LOS BOLICHES
MALAGA SPAIN 09.2012 - 09.2013
Microsoft Word and Microsoft Excel -
MAUDE
MALAGA SPAIN 10.2014 - 06.2015
Skills
LANGUAGES
Spanish ( Native )
English
Timeline
Visa Documentation Agent
TLS CONTACT
10.2019 - Current
Team Leader
McDonald's
10.2015 - 09.2019
Microsoft Word and Microsoft Excel -
MAUDE
10.2014 - 06.2015
Receptionist
Hotel Beatriz Palace
07.2014 - 09.2014
Administrative assistant
Ayuntamiento de Fuengirola
05.2013 - 10.2013
GCSEs - COLLEGE
IES LOS BOLICHES
09.2012 - 09.2013
Customer service
Burger King
07.2011 - 09.2012
Lower Secondary education -
IES LOS BOLICHES
09.2007 - 08.2012
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