Summary
Overview
Work history
Education
Skills
Timeline
Generic

Nabila Akhtar Nieblas

Manchester ,Lancashire

Summary

Aspiring agent with strong communication and interpersonal skills gained through coursework, customer service and leadership experiences.Looking to develop career as agent and bring value to professional organisation.

Overview

13
13
years of professional experience
7
7
years of post-secondary education

Work history

Visa Documentation Agent

TLS CONTACT
Manchester , United Kingdom
2019.10 - Current
  • Working with government to provided visa and consular services on their behalf.
  • Following and established and defined filling and administration process guided by a computer based system.
  • Ensure engagement with applicants providing a first-class service and positive customer service

Team Leader

McDonald's
Manchester, United Kingdom
2015.10 - 2019.09
  • Recognised exceptional individual performance for improved motivation.
  • Led and managed administrative staff to maintain smooth daily shitf.
  • Oversaw facility maintenance and allocated needed resources to meet standards. Coaching and mentoring.
  • Communicating goals and targets.
  • Setting objectives.
  • Sharing feedback.

Receptionist

Hotel Beatriz Palace
Malaga , Spain
2014.07 - 2014.09
  • Managed bookings using Booker software to schedule, cancel and re-arrange appointments.
  • Reduced waiting times through effective time and resource management.

Administrative assistant

Ayuntamiento de Fuengirola
Malaga, Spain
2013.05 - 2013.10
  • Processed new customer orders, coordinated related documentation and adjusted account balances.
  • Managed physical and digital correspondence while keeping information private and secure.
  • Contributed to harmonious and productive office environment by building positive relationships with coworkers.

Customer service

Burger King
Malaga, Spain
2011.07 - 2012.09
  • Provided outstanding customer service.
  • Cashier
  • Provided exceptional customer service, exceeding customer expectations.

Education

Lower Secondary education -

IES LOS BOLICHES
MALAGA SPAIN
2007.09 - 2012.08

GCSEs - COLLEGE

IES LOS BOLICHES
MALAGA SPAIN
2012.09 - 2013.09

Microsoft Word and Microsoft Excel -

MAUDE
MALAGA SPAIN
2014.10 - 2015.06

Skills

LANGUAGES

Spanish ( Native )

English

Timeline

Visa Documentation Agent

TLS CONTACT
2019.10 - Current

Team Leader

McDonald's
2015.10 - 2019.09

Microsoft Word and Microsoft Excel -

MAUDE
2014.10 - 2015.06

Receptionist

Hotel Beatriz Palace
2014.07 - 2014.09

Administrative assistant

Ayuntamiento de Fuengirola
2013.05 - 2013.10

GCSEs - COLLEGE

IES LOS BOLICHES
2012.09 - 2013.09

Customer service

Burger King
2011.07 - 2012.09

Lower Secondary education -

IES LOS BOLICHES
2007.09 - 2012.08
Nabila Akhtar Nieblas