Amman Hussain
Birmingham,West Midlands
Summary
Highly skilled professional with expertise in legal research and analysis, critical thinking, and problem-solving. Demonstrates exceptional attention to detail, time management, and organisational abilities. Proven track record in negotiation and mediation, underpinned by ethical judgment and professionalism. Adept at teamwork and collaboration, with a strong capacity for adaptability and flexibility. Experienced in client management and relationship building, consistently achieving targets while showcasing leadership skills. Committed to delivering outstanding customer service and driving successful outcomes.
Overview
8
8
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work History
Visa Documentation Agent
TLS contact
Birmingham, West Midlands
02.2025 - Current
- Processed visa applications and renewals, ensuring accuracy and compliance with established guidelines.
- Greeted customers and assisted them in completing and reviewing their applications, providing clear guidance on required documentation and biometric data.
- Managed customer interactions with professionalism, delivering exceptional service in a fast-paced environment.
- Effectively handled customer inquiries and complaints, resolving issues diplomatically and assertively to ensure customer satisfaction.
- Maintained organized filing and administrative records through a computer-based system, adhering to company processes and standards.
- Collaborated with a dynamic team, contributing to a positive and productive work environment.
- Delivered exceptional customer service to ensure repeat business and referrals.
- Resolved conflicts with applicants to facilitate smoother application processing.
- Maintained high standards of professionalism whilst interacting with clients or colleagues.
- Improved customer trust by establishing open lines of communication and effectively handling enquiries.
Process Assistant
Sopra Steria
07.2023 - 10.2023
- Provided face-to-face support to customers with visa and citizenship applications
- Delivered a professional, efficient, and considerate customer experience while meeting daily performance and accuracy targets
- Acted as the first point of contact, managing customer expectations and addressing challenging situations with professionalism
- Digitized and captured information accurately as part of process workflows
- Worked both independently and as part of a team to ensure operational efficiency
Volunteer - Admin Support
Aziz Coaches Service
02.2021 - 09.2024
- Supported administrative operations, including handling calls and bookings
- Assisted with payroll and scheduling, gaining insight into operational management
- Improved organizational and communication skills while contributing to the smooth functioning of the business
Kitchen Assistant
Olivet Care Home
08.2017 - 03.2025
- Developed strong time management skills by handling multiple tasks in a fast-paced kitchen environment
- Cultivated attention to detail through adherence to recipes and procedures
- Enhanced teamwork skills through close collaboration with colleagues
- Strengthened adaptability and problem-solving capabilities by addressing unexpected challenges effectively
- Improved interpersonal skills through clear and concise communication with residents and staff
Education
BA LLB - Law
Coventry University
Coventry 09.2020 - 05.2023
BTEC Extended Diploma - Business Studies
Joseph Chamberlain College
09.2017 - 05.2020
GCSEs - Mathematics, English Language, English Literature, Business Studies
Yardleys School
Birmingham 09.2012 - 05.2017
Skills
- Legal Research and Analysis
- Critical Thinking and Problem-solving
- Attention to Detail
- Time Management and Organization
- Negotiation and Mediation
- Ethical Judgment and Professionalism
- Teamwork and Collaboration
- Adaptability and Flexibility
- Client Management and Relationship Building
- Target achievement
- Leadership skills
- Customer Service
References
- Olivet Care Home, Julianna Czinke, JuliannaCzinke@cch-uk.com
- Aziz Coaches Service, Mr. Zahoor Aziz, 07831300745, Aziz_coach_service@hotmail.co.uk
- Sopra Steria, Berry Recruitment, 0121 706 2920, Laura.bailey@berryrecruitment.co.uk
- TLS Contact, Love Success, 020 7870 7177, LizzieJolly@lovesuccess.co.uk
Certification
driving license
Affiliations
- cooking and baking
- documentaries
- GYM
Languages
English
Native
Timeline
Visa Documentation Agent
TLS contact
02.2025 - Current
Process Assistant
Sopra Steria
07.2023 - 10.2023
Volunteer - Admin Support
Aziz Coaches Service
02.2021 - 09.2024
BA LLB - Law
Coventry University
09.2020 - 05.2023
BTEC Extended Diploma - Business Studies
Joseph Chamberlain College
09.2017 - 05.2020
Kitchen Assistant
Olivet Care Home
08.2017 - 03.2025
GCSEs - Mathematics, English Language, English Literature, Business Studies
Yardleys School
09.2012 - 05.2017
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