JENNIFER ORIABURE
Summary
A highly analytical and adaptable final-year Law student, soon to graduate, with strong legal reasoning skills and a particular interest in immigration and wider areas of law. I currently work as a Visa Documentation Agent at TLScontact and previously at Sopra Steria. I have solid expertise in handling legal documentation, ensuring compliance, and delivering client-focused services in high-pressure environments.
My earlier experience with SQA briefly strengthened my attention to detail and accuracy in reporting. I am confident in my ability to assess complex situations, provide constructive feedback, and identify process improvements.
I demonstrate strong ethical judgement, integrity, and professionalism when handling sensitive information, consistently meeting and exceeding organisational standards.
Fluent in English and Spanish, demonstrating excellent written and verbal communication skills.
Overview
11
11
years of professional experience
Work history
Visa Documentation Agent
Tls Contact
Edinburgh
2024.06 - Current
- Review and assess visa applications in line with UK Home Office guidelines, ensuring accuracy, completeness, and compliance with immigration rules.
- Verify supporting documentation (passports, financial evidence, sponsorship documents, etc.) to detect inconsistencies or missing information.
- Provide clear guidance to applicants on visa requirements, processes, and documentation standards while maintaining excellent customer service.
- Handle sensitive personal data in accordance with GDPR and strict confidentiality protocols.
Visa Application Processing Agent
Sopra Steria
Edinburgh
2023.11 - 2024.06
- Carefully examine visa applications and supporting documents to ensure completeness and accuracy
- Verify the authenticity of provided documents and information
- Ensure all applications comply with current immigration laws, policies, and guidelines
- Stay informed about changes in visa regulations and procedures
- Enter applicant information into the relevant databases and maintain accurate records
- Ensure all data is correctly logged and updated.
SQA
SQA: Scottish Qualifications Authority
Edinburgh
2022.04 - 2023.05
- Administration Script marker Double checked that every exam was marked correctly.
- Complete marking within the specified time frames to meet reporting and certification deadlines.
- Provide constructive feedback on student performance where applicable.
Customer Service Officer
Antonia & co
Palma De Mallorca
2015.01 - 2016.03
- Responded to customers' questions politely on the phone and in person to enhance customer satisfaction
- Answered incoming calls, determined purpose of call and forwarded calls to appropriate personnel or department.
- Ensure customer service processes and practices are consistently applied and meet organisational standards.
- Analyze trends and suggest improvements to enhance the customer experience.
Education
LLB - Law
Abertay University
Dundee 09/2022 - 05/2024
Higher National Diploma - Legal Services
Edinburgh College
LLB - Law
University of west of Scotland
Paisley, Renfrewshire 09/2024 - 05/2026
Skills
- Legal Knowledge
- Communication skills
- Problem-solving skills
- Customer Service Orientation
- Adaptability and Flexibility
- Ethical Judgment and Integrity
- Analytical Skills
LANGUAGES
Spanish: Native
English: Native
Timeline
Visa Documentation Agent
Tls Contact
2024.06 - Current
Visa Application Processing Agent
Sopra Steria
2023.11 - 2024.06
SQA
SQA: Scottish Qualifications Authority
2022.04 - 2023.05
Customer Service Officer
Antonia & co
2015.01 - 2016.03
LLB - Law
Abertay University
09/2022 - 05/2024
Higher National Diploma - Legal Services
Edinburgh College
LLB - Law
University of west of Scotland
09/2024 - 05/2026