Gerald Adugbo
Bristol,UK
Summary
Detail-oriented and analytical graduate with a background in Sociology and extensive experience in customer service, administration, compliance, and financial services. Demonstrates strong record-keeping, problem-solving, and communication skills with proficiency in Microsoft Office tools. Seeking an opportunity to contribute effectively within a dynamic organization while continuing to develop professionally and add value to team objectives.
Overview
11
11
years of professional experience
Work history
Visa Documentation Agent
TLS Contact
Bristol, Bristol
2026.04 - Current
- Review and verify visa applications and supporting documents for accuracy and completeness
- Prepare, organize, and submit documents in line with embassy/consulate requirements
- Handle client queries and provide support with appointments and documentation
- Ensure compliance with immigration regulations while maintaining accurate records and confidentiality
- Ensure all applications meet legal and regulatory standards
- Minimize errors to avoid delays or rejections
- Follow internal procedures and quality assurance guidelines
Prison Officer
HMP Ashfield (operated by Serco)
Bristol, UK
2024.01 - 2026.02
- Identified and mitigated operational threats and risks to keep officers and staff safe.
- Maintained comprehensive understanding of all rules, policies and laws that govern Prison Officer practice.
- Utilised conflict resolution techniques to maintain peace within the prison community.
- Maintained order within prison environment by enforcing rules and regulations.
- Organised daily routines, achieving smooth running of operations.
- Handled administrative tasks efficiently, facilitating streamlined record keeping.
- Managed prisoner grievances and complaints to conclusion or upward referral.
Receptionist
Travelodge
Bristol, UK
2023.06 - 2024.12
- Maintained accurate visitor logs and processed payments, supporting audit readiness.
- Ensured confidentiality and integrity in handling guest information.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
Customer Service Assistant
British Petroleum
Bristol
2023.06 - 2023.12
- Handled high volumes of customer interactions, resolving billing and payment inquiries accurately.
- Improved documentation and reporting processes to support customer satisfaction.
- Gained experience in transaction management and compliance procedures.
Business Manager
WakaWakaNigeria
Lagos
2020.02 - 2023.01
- Oversaw business finances, processed customer payments, and managed sales records.
- Analyzed customer trends and improved efficiency in recordkeeping systems.
- Collaborated with suppliers and managed inventory audits.
Credit Risk Executive / Sales Executive
Jessefield Microfinance Bank Ltd
Lagos
2019.08 - 2020.01
- Evaluated credit applications and financial documents for accuracy and compliance.
- Recommended loan approvals or denials based on risk assessments.
- Enhanced attention to financial regulations and internal audit procedures.
Loan Officer / Marketer
TF Microfinance Bank
Lagos
2017.07 - 2019.06
- Assessed loan applications, conducted client visits, and monitored repayments.
- Supported internal checks by maintaining precise financial records.
- Reported on customer loan statuses and risk exposure.
Bank Verification Officer
Diamond Bank Plc
Lagos
2015.03 - 2015.11
- Collected and verified biometric data under regulatory frameworks.
- Ensured compliance with the Central Bank of Nigeria’s BVN policy.
- Managed documentation and escalated issues for audit follow-up.
Education
B.Sc. - Sociology & Anthropology
University of Benin
Benin, NigeriaGCSEs - Maths, English, Accounting, Economics, Commerce, Government
West Africa Examination Council
Lagos, NigeriaSkills
- Financial, Recordkeeping & Reporting
- Internal Controls & Compliance
- Product knowledge and integration
- Ethical conduct
- Microsoft office suite proficiency
- Technical proficiency
- KPI tracking
- Data Entry & Database Management
- Attention to Detail
- SQL (Basic), HTML/CSS (Basic)
- AWS Cloud Computing Foundation
- Customer Service & Communication
- Time Management & Multitasking
Languages
English (Fluent – First Language)
Timeline
Visa Documentation Agent
TLS Contact
2026.04 - Current
Prison Officer
HMP Ashfield (operated by Serco)
2024.01 - 2026.02
Receptionist
Travelodge
2023.06 - 2024.12
Customer Service Assistant
British Petroleum
2023.06 - 2023.12
Business Manager
WakaWakaNigeria
2020.02 - 2023.01
Credit Risk Executive / Sales Executive
Jessefield Microfinance Bank Ltd
2019.08 - 2020.01
Loan Officer / Marketer
TF Microfinance Bank
2017.07 - 2019.06
Bank Verification Officer
Diamond Bank Plc
2015.03 - 2015.11
B.Sc. - Sociology & Anthropology
University of Benin
GCSEs - Maths, English, Accounting, Economics, Commerce, Government
West Africa Examination Council