Nabiha Imran
Glasgow,Glasgow City
Summary
Dedicated security professional with recognised qualifications including QNUK Level 2 award for security officers in the private industry and QNUK Level 3 award in emergency first aid at work. Demonstrates strong problem-solving abilities, effective time management, and teamwork skills. Known for reliability and maintaining composure under pressure, fostering good rapport with colleagues and clients alike. Committed to enhancing security operations through continuous improvement and professional development.
Overview
3
3
Languages
5
5
years of post-secondary education
7
7
years of professional experience
Work history
Customer service representative
Resq Limited
Hull, Kingston upon Hull
2026.07 - 2026.10
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
- Participated in team meetings sharing best practices for improving service delivery.
- Assisted customers in making informed decisions by providing detailed product information.
- Managed high volume of inbound calls for quick resolution of customer issues.
Customer assistant
sunrays tanning
Glasgow, Glasgow City
2024.04 - 2024.08
- Improved customer relations by promptly addressing queries and concerns.
- Communicated daily offers to customers, promoting in-store deals and discounts.
- Increased sales through suggestive selling techniques.
Night shift worker
racetrack tubees
Glasgow, Glasgow City
2023.12 - 2024.03
- Operated equipment safely and efficiently, avoiding any accidents or mishaps.
- Achieved timely completion of tasks by managing time effectively.
- Solved technical problems swiftly, reducing downtime in operations.
- Balanced till at end of day, maintaining accurate records.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
sales assistance
Home Bargains
Glasgow, Glasgow City
2019.07 - 2022.12
- Offered personalised shopping advice to enhance customer experiences.
- Built strong relationships with regular customers for repeat business.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Utilised excellent communication skills to provide detailed product information.
- built confidence and skills dealing with pressure under strict covid 19 rules
Education
GCSEs -
st thomas aquinas secondary
Glasgow, Glasgow City 2008.08 - 2013.08
Skills
- QNUK Level 2 award for security officers in the private industry (RQF)
- QNUK Level 3 award in emergency first aid at work (security)
- Problem-solving
- Time management
- Teamwork
- Reliability
- Working under pressure
- Good rapport skills
Languages
English
Fluent
Punjabi
Fluent
Urdu
Fluent
Timeline
Customer service representative
Resq Limited
2026.07 - 2026.10
Customer assistant
sunrays tanning
2024.04 - 2024.08
Night shift worker
racetrack tubees
2023.12 - 2024.03
sales assistance
Home Bargains
2019.07 - 2022.12
GCSEs -
st thomas aquinas secondary
2008.08 - 2013.08