Nigel Okpeku

Volunteer worker, security officer, and event steward with three years of experience focused on honing customer assistance skills.

Strong customer assistance skills developed through extensive teaching at Mountain of Fire Church and volunteering in charity work. Roles involved interacting with diverse individuals, handling inquiries, and providing support, fostering empathy, communication, and problem-solving abilities. Experience working with children of various ages enhanced interpersonal skills, forming a solid foundation for excelling in customer service.

Responsibilities as a security officer included conducting patrols, welcoming clients, protecting premises against intruders, recording incident reports, monitoring security cameras, responding to calls for assistance, and conducting regular safety inspections. Duties also involved delivering exceptional customer service by addressing client inquiries, performing searches, and assisting with evacuation procedures.

Current role as an event steward involves monitoring crowd behaviour to ensure a safe and enjoyable environment. Tasks include providing clear directions and assistance to attendees, managing entry and exit points, and swiftly addressing arising issues. Collaboration with other security personnel ensures coordinated emergency responses when necessary.