Muzammil Muhammad
London,United Kingdom
Summary
Confident individual with strong communication, teamwork and problem-solving strengths. Brings reliability, initiative and a steady approach to new tasks. Eager to learn, support colleagues and contribute positively to workplace goals through consistent effort and a helpful attitude.
Overview
1
1
Language
4
4
years of professional experience
Work History
Security Door Supervisor
J7 Security
london
02.2026 - Current
- Built excellent client and employee relationships by staying polite, helpful and attentive throughout service.
- Inspected doors for security breaches to ensure safety of premises., windows and gates for signs of unauthorised entry.
- Maintained secure access control, monitoring visitors and completing scans to locate contraband items.
- Inspected bags and personal belongings as part of security screening processes, respecting privacy norms.
- Delivered excellent customer service, assisting guests with enquiries and directions for enhanced visitor experience.
- Monitored entry and exit points, managing access for authorised personnel and visitors to maintain security.
- Conducted regular patrols of the premises to detect and deter unauthorised activity or safety hazards.
- Managed challenging situations safely and professionally, sharing best practices with colleagues.
- Established clear security policies that effectively protected assets and individuals.
- Conducted thorough door security checks, successfully preventing unauthorised entry.
- Monitored CCTV systems vigilantly to identify and address potential security breaches.
- Dealt with potential conflict situations in a controlled and professional manner.
- Managed conflicts and altercations with professionalism, employing de-escalation techniques to resolve disputes.
Construction Worker
private industry
02.2026 - 08.2026
- Followed work assignments while adhering to health and safety protocols.
- Unloaded, carried and stored building materials and equipment, keeping tools in correct locations for easy retrieval.
- Unloaded, carried and stacked building materials and placed equipment in position for work readiness.
- Prepared construction sites by removing obstacles and hazards.
- Performed site clean-up, keeping construction area tidy, organised and hazard-free.
- Provided useful assistance to equipment operators, carpenters and other construction crew.
- Maintained cleanliness and organisation on construction sites, promoting a safe working environment.
- Identified health and safety issues, promptly reporting concerns to supervisor.
- Mixed, poured and spread concrete to establish foundations.
Customer Service Representative
Desi Palace Restaurant
london
02.2023 - 01.2026
- Addressed customer service enquires quickly and accurately.
- Assisted customers with product-related questions, feedback and complaints.
- Maximised customer satisfaction by resolving service issues promptly.
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Built rapport with customers through courteous and professional communications.
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Maintained accurate records of customer interactions, detailing inquiries, comments, and resolutions for future reference.
- Monitored customer surveys and feedback to develop corrective actions for service-related issues.
- Developed empathetic client relationships and earned reputation for consistently exceeding sales goals.
Education
GCSEs -
GCSE
london01-2023
Skills
- Site safety
- Customer relations
- Material handling
- Hazard removal
- Equipment positioning
- Site cleanup
- Call handling
- Safety compliance
- Customer resolution
- Risk assessment
- Client communication
- Problem-solving
- Willingness to learn
- Active listening
- Leadership
Languages
English
Proficient
C2
Interests
Football
- I took on the role of a football coach for under 16s in Sunday league football this experience allowed me to develop valuable leadership skills as I guided and mentored young athletes, helping them improve their game techniques
Timeline
Security Door Supervisor
J7 Security
02.2026 - Current
Construction Worker
private industry
02.2026 - 08.2026
Customer Service Representative
Desi Palace Restaurant
02.2023 - 01.2026
GCSEs -
GCSE