Mustapha Conteh
GLASGOW,Lanarkshire
Summary
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Hard-working [Job Title] with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Overview
16
16
years of professional experience
Work history
Train care
Scotrail
Edinburgh
2010.09 - Current
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Supported team by demonstrating respect and willingness to help.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consistently arrived at work on time and ready to start immediately.
Customer service representative
Scotrail
Edinburgh
2012.04 - 2014.03
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Provided top-notch support for increased customer satisfaction.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
Education
Train care -
Scotrail
Edinburgh Support worker -
Mochridhe
Glasgow SVQ Level 2 - Customers services
Scottish vocational qualification
Edinburgh Skills
- Calm under pressure
- Communication skills
- Team building
- Public Relations
Timeline
Customer service representative
Scotrail
2012.04 - 2014.03
Train care
Scotrail
2010.09 - Current
Train care -
Scotrail
Support worker -
Mochridhe
SVQ Level 2 - Customers services
Scottish vocational qualification