Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Kevin Joseph Chohan

Edgware,Great Britain

Summary

Accomplished Supervisor drives success and directs high-producing teams while bolstering morale. Experienced in using cost-reduction methods and streamlining production processes. Focused on meeting customer expectations and achieving company goals.

Overview

7
7
years of professional experience
11
11
years of post-secondary education

Work history

Cabin Crew & Train Manager

British Airways , GWR Rail
London, Greater England
01.2025 - Current
  • Prioritised passenger comfort by addressing seating issues promptly.
  • Ensured punctuality by strictly adhering to train schedules.
  • Handled emergencies adeptly to ensure passenger safety at all times.
  • Assisted elderly or disabled passengers onboard demonstrating excellent customer care skills.
  • Maintained cleanliness standards, enhancing travel experience of passengers.
  • Resolved passenger disputes calmly for peaceful journey.
  • Undertook regular maintenance checks, preventing breakdowns on route.
  • Liaised with catering team to provide quality food and beverage service throughout journeys.
  • Helped passenger with diverse comfort requests and answered questions.
  • Prepared cabin and passengers for safe landing.
  • Checked cabin regularly for upkeep requirements and maintained clean, tidy space, looking after over 250 customers onboard.
  • Served foods and beverages based on passenger locations and ticket tiers.
  • Actioned tasks and responsibilities assigned during pre-flight briefings.
  • Used weather, route details and passenger information to accurately prepare for trips.

Customer Services

GTR Rail,British Airways, Harrods ,Avanti Rail
London, Greater England
03.2024 - 12.2024
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Assisted customers to facilitate their purchasing decisions.
  • Fostered positive work environment through constructive feedback and open dialogue amongst peers.
  • Ensured customer satisfaction by promptly addressing queries and concerns.
  • Offered solutions to resolve product or service issues, improving brand reputation and generated over 80% targets
  • Adhered strictly to policies and procedures for continued company compliance.
  • Maintained excellent client satisfaction by providing in-depth support.

Lead onboard crew

Great Western Railway
London, Edgware
12.2019 - 07.2023
  • Prepared food and beverages within target timeframes.
  • Flexibly took on various roles to support workflow.
  • Contributed to team success by completing jobs quickly and accurately.
  • Attended to customers with friendly and accurate service.
  • Made regular announcements onboard
  • Provided at seat trolley service
  • Dealt with passenger queries
  • Managed over 200 passengers onboard.
  • Worked with co workers as team to achieve standards.

Railway station customer service representative

Network Rail
London, Greater England
12.2018 - 11.2019
  • Checked validity of tickets upon entrance and exit for fare compliance maximising 90% revenue.
  • Assisted in emergency situations, ensuring safety of all passengers.
  • Directed passengers towards respective platforms for easy navigation.
  • Maintained cleanliness of station platform for pleasant environment.
  • Delivered high-quality customer service by promptly addressing queries and complaints.

Education

High School Diploma - Computer Studies, Accountancy And Commerce

Memon College, Aga Khan High And Coast College
Mombasa, Kenya.
01.1998 - 11.2008

Skills

  • Emergency and accident response
  • Equipment safety checks
  • Time management
  • Problem-solving
  • Excellent communicator
  • Team player
  • Exceptional customer service
  • Resilience and persistence
  • Train evacuation proficiency
  • Handling customer complaints
  • Passenger conflict resolution
  • Emergency & Safety implementation
  • Calm under pressure
  • Clear communication
  • Cabin preparation protocols
  • Cultural awareness

Languages

English
Swahili
Hindi

Timeline

Cabin Crew & Train Manager

British Airways , GWR Rail
01.2025 - Current

Customer Services

GTR Rail,British Airways, Harrods ,Avanti Rail
03.2024 - 12.2024

Lead onboard crew

Great Western Railway
12.2019 - 07.2023

Railway station customer service representative

Network Rail
12.2018 - 11.2019

High School Diploma - Computer Studies, Accountancy And Commerce

Memon College, Aga Khan High And Coast College
01.1998 - 11.2008

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Kevin Joseph Chohan