Name : Redacted for blind screening
Jarrow,Tyne and Wear
Summary
Award winning, diligent Train Conductor maintaining thorough safety, service and ticket checks to aid overall operational efficiency. A clear, considerate communicator providing excellent customer service and effective team correspondence. Exceptional in maintaining a professional manner throughout any role and skilled in working both individually and in a team, with the ability to take leadership of a team. Learns quickly and confidently and can use technology to complete the job set. Well versed in safety legislation relating to current job on the railway and previous job in road transport, regularly using vast array of non technical skills to complete tasks in the safest and most professional way. An extensive route knowledge and a current traction card of two different types of diesel multiple units. A current member of the Chartered Institution of Railways Operators, and regularly undertake courses in specific railway topics to help develop skills and further knowledge of the industry employed in.
Overview
4
4
years of professional experience
Work history
Train Conductor
Northern Trains
Newcastle upon Tyne, Tyne and Wear
11.2022 - Current
- Provided enthusiastic, positive first point of contact for customers, regularly exceeding service expectations.
- Multiple awards and recognition from senior management for conduct in dealing with passenger incidents and out of course situations.
- Managed loading, unloading and dispatching.
- Announced route destinations and changes via PA systems.
- Ensured safe, efficient boarding of customers, maintain train services to timetable.
- Managed emergency situations calmly, safely and effectively using non technical skills for optimal outcomes.
- Communicated clearly and effectively with train driver, signalling safe departure from station after customer boarding.
- Checked customer tickets thoroughly, ensuring correct fairs are paid, issuing new tickets as required.
- Performed equipment safety checks before departure to detect hazards.
- Utilized public address system to inform passengers of conditions affecting schedule.
- Extended assistance to disabled passengers to ease comfort.
- Monitored onboard activities to detect unruly behaviour and maintain order and control.
- Using extensive route knowledge to assist in providing safest and smoothest journey possible.
- Top 10 performer in revenue for Newcastle Depot, helping to increase revenue for company
Online Retail Assistant
Sainsbury's
Sunderland, Tyne and Wear
07.2021 - 10.2022
- Worked effectively and efficiently to consistently achieve productivity targets and KPIs.
- Uploaded shipment data by completing paperwork, tagging boxes and scanning barcodes.
- Kept clean working area, reporting any issues to management.
- Processed orders using handheld scanners with speed and precision.
- Complied with health and safety by responsibly using equipment.
- Verified final dispatches for quality, accuracy and consistency.
- Safely moved and stored stock to protect company assets.
- Worked on up to 10 departures in shift
- Increased on time departure rate at local store by working efficiently and effectively
Groceries Online Delivery Driver
Sainsbury's
Sunderland, Tyne and Wear
07.2021 - 10.2022
- Loaded vehicles safely and efficiently, securing items to prevent damage for high-volume deliveries.
- Completed daily pre-trip inspection checklists ahead of customer drop-offs, maintaining order and delivery accuracy.
- Minimised complaints by maintaining clear communication with customers, promptly advising of schedule changes.
- Interpreted maps effectively, following written and verbal directions as required to navigate optimal delivery routes.
- Drove company vehicles safely and legally across region, maintaining brand reputation.
- Maintained optimal vehicle driving conditions, conducting daily fuel, tyre and safety checks.
- Fostered positive working relationships with customers, knowledgeably responding to delivery questions and concerns.
- Utilised hand-held devices to capture, document and communicate proof of delivery.
- Safely lifted packages weighing up to 25 kg, adhering to manual handling procedures to minimise injury risks.
- Selected efficient routes in compliance with delivery instructions and fuel policies, continually meeting company targets.
- Notified management of vehicle safety concerns and issues, enabling prompt maintenance and repair.
- Reported delivery goods and document errors to management, enabling prompt resolution.
- Updated routes based on real-time weather and road conditions, decreasing delivery times to meet deadlines.
Education
NVQ Level 2 - Train Conductor
Northern Trains LTD
Leeds 11.2022 - 01.2024
Enhanced Signalling, Rules and Regulations - AB - Signalling, Rules and Regulations ( Absolute Block Signalling )
Phil Graham MBE, In Conjunction With Network Rail
York 09.2023 - 05.2024
Enhanced Signalling, Rules and Regulations - TCB - Signalling, Rules and Regulations ( Track Circuit Block Signalling )
Phil Graham MBE, In Conjunction With Network Rail
York 09.2024 -
A-Levels - BTEC Level 3 National Extended Certificate in Sports Coaching and Development (Grade Level 3 Pass)
Newcastle College
Newcastle-upon-Tyne06.2021
GCSEs - English Language (Grade 4)
Springboard Sunderland
South Shields 06.2020
GCSEs - Maths (Grade 5)
Springboard Sunderland
South Shields, South Tyneside06.2020
GCSEs - Geography (Grade 4)
Harton Academy
South Shields07.2019
GCSEs - Art and Design (Photography) (Grade 6)
Harton Academy
South Shields07.2019
GCSEs - DT Engineering (BTEC Grade P2)
Harton Academy
South Shields07.2019
GCSEs - Travel and Tourism (BTEC Grade L2M)
Harton Academy
South Shields07.2019
Skills
- Self-motivated
- Team player
- Attention to detail
- Customer service
- Fantastic communicator
- Teamwork and Collaboration
- Problem-solving abilities
- Complaint resolution
- Calm under pressure
- Disability awareness
- Passenger engagement
- Leadership
- Public safety
- Creative
- Enthusiastic
- Adapting to change
Timeline
Enhanced Signalling, Rules and Regulations - TCB - Signalling, Rules and Regulations ( Track Circuit Block Signalling )
Phil Graham MBE, In Conjunction With Network Rail
09.2024 -
Enhanced Signalling, Rules and Regulations - AB - Signalling, Rules and Regulations ( Absolute Block Signalling )
Phil Graham MBE, In Conjunction With Network Rail
09.2023 - 05.2024
Train Conductor
Northern Trains
11.2022 - Current
NVQ Level 2 - Train Conductor
Northern Trains LTD
11.2022 - 01.2024
Online Retail Assistant
Sainsbury's
07.2021 - 10.2022
Groceries Online Delivery Driver
Sainsbury's
07.2021 - 10.2022
A-Levels - BTEC Level 3 National Extended Certificate in Sports Coaching and Development (Grade Level 3 Pass)
Newcastle College
GCSEs - English Language (Grade 4)
Springboard Sunderland
GCSEs - Maths (Grade 5)
Springboard Sunderland
GCSEs - Geography (Grade 4)
Harton Academy
GCSEs - Art and Design (Photography) (Grade 6)
Harton Academy
GCSEs - DT Engineering (BTEC Grade P2)
Harton Academy
GCSEs - Travel and Tourism (BTEC Grade L2M)
Harton Academy
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