POONAM PANDEY
Wembley,Brent
Summary
Motivated Administrative Assistant with exceptional customer service and engagement skills. Results-orientated professional with proven ability to anticipate needs, proactively address situations and mitigate conflicts. Strong calendar and scheduling management skills to prioritise, organise and maximise availability and project timelines.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work history
Customer service representative
WED IN STYLE
Perivale, Ealing
2024.06 - Current
- Managed high volume of inbound calls for quick resolution of customer issues.
- Maintained up-to-date knowledge, resulting in effective company promotion.
- Streamlined administrative processes to improve office efficiency.
- Liaised with clients and stakeholders for effective relationship management.
- Scheduled appointments and conference calls coordinated seamlessly across different time zones.
- Handled purchasing tasks for office supplies, optimised resource utilisation.
- Organised meetings, improved communication within the team.
- Ensured smooth business travel arrangements for senior management.
- Updated company database regularly to maintain accurate records.
Healthcare support worker
KAILASH MANOR CARE HOME
Pinner, Harrow
2024.02 - 2024.04
- Supported patients through personal care tasks such as toileting, showering and feeding, maintaining sensitivity to needs and ensuring comfort, dignity and safety throughout.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Provided hygiene care to patients, ensuring skin integrity and accurately observing, recording and reporting on changes to minimise damage.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Completed documentation of care, hospital actions and patient activities for up-to-date client records.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
Accounts assistant
FOOD LORDS UK LTD
Wembley, Brent
2021.08 - 2023.04
- Coordinated with various departments regarding invoicing matters, resolved queries efficiently.
- Conducted bank reconciliations regularly to maintain accurate records.
- Liaised with clients regarding overdue payments, facilitated swift resolution of issues.
- Provided administrative support to the finance team for seamless operations.
- Stored confidential information safely and securely in line with company protocol.
- Followed bookkeeping regulations and tax legislation to maximise external compliance.
- Supported analysis of balance sheets and income statements.
Education
Master of Business Administration - Marketing
kurukshetra university
india 2014.08 - 2016.06
Skills
Helpdesk operations
Time-Management prowess
Microsoft suite expertise
Email correspondence expertise
Telephone manners
Email administration
Problem-solving
Team -collaboration
Attention to details
Languages
English
Fluent
Hindi
Native
Gujarati
Intermediate
Timeline
Customer service representative
WED IN STYLE
2024.06 - Current
Healthcare support worker
KAILASH MANOR CARE HOME
2024.02 - 2024.04
Accounts assistant
FOOD LORDS UK LTD
2021.08 - 2023.04
Master of Business Administration - Marketing
kurukshetra university
2014.08 - 2016.06