Cindy Chidinma Ashibuogwu
Chatham,KEN
Summary
Detail-oriented professional with extensive expertise in data entry, helpdesk operations, and customer education. Demonstrates strong written communication and efficient telephonic etiquette, complemented by a solid understanding of GDPR and e-commerce. Proficient in Microsoft Office and email administration, with proven skills in problem-solving, relationship management, and conflict resolution. Adept at navigating social media and managing email correspondence to enhance customer engagement. Committed to leveraging skills for effective relationship management and operational excellence.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work history
Customer service representative
Amaris Logistic
Lagos, Lagos
01.2023 - Current
- Assisted customers in resolving inquiries and issues to enhance satisfaction.
- Managed product returns and exchanges to ensure compliance with company policies.
- Collaborated with team members to streamline communication and improve service quality.
- Maintained comprehensive knowledge of services and products to provide accurate information.
- Trained new staff on customer service protocols and best practices to ensure consistency.
- Addressed complaints promptly to foster positive relationships and retain customer loyalty.
- Streamlined processes through efficient record keeping.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Offered technical support, leading to enhanced user experience.
Personal assistant to the CEO
GOLDEN EVENTS AND DECOR
LAGOS, LAGOS
11.2022 - 01.2023
- Coordinated travel arrangements and itineraries for executive meetings and events.
- Managed communication between CEO and internal/external stakeholders to ensure clarity.
- Prepared detailed reports and presentations to support strategic decision-making processes.
- Researched and summarised industry trends to inform CEO's initiatives and strategies.
- Scheduled appointments and maintained a comprehensive calendar for the CEO.
- Assisted in planning and executing corporate events to enhance company visibility.
- Collaborated with team members to ensure timely completion of projects and assignments.
- Conducted thorough research for preparing reports, aiding informed decision-making processes.
Education
Certificate of Higher Education - English/ Social studies
Adeniran Ogunsanya College of Education
Lagos, Nigeria 07.2019 - 08.2023
Skills
- Data entry proficiency
- Helpdesk operations
- Customer education and onboarding
- Knowledge of GDPR
- Efficient telephonic etiquette
- E-Commerce experience
- Email correspondence expertise
- Strong written communication
- Social media navigation
- Email administration
- Problem-solving
- Relationship Management
- Conflict Resolution
- Microsoft Office
Timeline
Customer service representative
Amaris Logistic
01.2023 - Current
Personal assistant to the CEO
GOLDEN EVENTS AND DECOR
11.2022 - 01.2023
Certificate of Higher Education - English/ Social studies
Adeniran Ogunsanya College of Education
07.2019 - 08.2023
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